Head of Digital Operations

Placements24

Johannesburg

Hybrid

ZAR 2,200,000 - 3,800,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

Health benefits

Retirement contributions

Flexible working hours

Professional development budget

Annual bonus

Remote collaboration tools

Dynamic work environment

Job summary

Placements24 is recruiting a visionary Head of Digital Operations to lead our digital transformation from a fully remote setting. You will shape the operations roadmap, align IT, product and marketing, and steer a distributed team toward efficient digital service delivery.

The role requires strong leadership, experience with agile methods, cloud and cybersecurity, and a track record of delivering complex digital programs. You will drive KPIs, budgets, and innovation within a remote culture.

Qualifications

Significant leadership experience in digital operations.
Proven track record delivering digital strategies.
Strong knowledge of cloud technologies and cybersecurity.
Experience managing remote teams.
Familiarity with agile project management (Scrum/Kanban).

Responsibilities

Define and implement the overall digital operations strategy to support business objectives.
Oversee the management and optimization of all digital platforms, tools, and infrastructure.
Lead and mentor a distributed team of digital operations specialists, engineers, and support staff.
Drive the adoption of agile methodologies and best practices in digital project management.
Ensure the security, reliability, and scalability of all digital operations.
Collaborate with IT, product, and marketing teams to deliver seamless digital experiences to customers.
Identify and evaluate emerging technologies to enhance operational efficiency and competitive advantage.
Develop and manage budgets for digital operations initiatives.
Establish and monitor key performance indicators (KPIs) for digital operations.
Champion a culture of innovation and continuous improvement within the digital operations team.

Skills

Digital leadership

Digital strategy

Remote team leadership

Agile project management

Cloud technologies

Cybersecurity best practices

IT infrastructure

Stakeholder management

Business analytics

Education

Bachelor's degree in CS/IT/Business

Master's degree preferred

Tools

Cloud platforms

Job description

About the Role

Our client is seeking a visionary and experienced Head of Digital Operations to spearhead their digital transformation and operational strategy within a fully remote setting. This senior leadership position is crucial for driving innovation, enhancing digital workflows, and ensuring the seamless integration of technology across all business units. The successful candidate will be responsible for developing and executing a comprehensive digital operations roadmap, optimizing online service delivery, and leading a talented remote team. This is an exciting opportunity to shape the future of our digital presence and operational capabilities from the ground up, contributing directly to our company's growth and market position. We are looking for a strategic thinker with a passion for technology and a proven ability to manage complex digital projects in a distributed work environment. The role requires a deep understanding of digital platforms, agile methodologies, and a commitment to fostering a collaborative remote culture.

Key Responsibilities

Define and implement the overall digital operations strategy to support business objectives.
Oversee the management and optimization of all digital platforms, tools, and infrastructure.
Lead and mentor a distributed team of digital operations specialists, engineers, and support staff.
Drive the adoption of agile methodologies and best practices in digital project management.
Ensure the security, reliability, and scalability of all digital operations.
Collaborate with IT, product, and marketing teams to deliver seamless digital experiences to customers.
Identify and evaluate emerging technologies to enhance operational efficiency and competitive advantage.
Develop and manage budgets for digital operations initiatives.
Establish and monitor key performance indicators (KPIs) for digital operations.
Champion a culture of innovation and continuous improvement within the digital operations team.

Requirements

Significant experience in digital operations management, preferably in a senior or leadership role.
Proven track record in developing and implementing digital strategies.
In-depth knowledge of digital platforms, cloud technologies, and cybersecurity best practices.
Strong leadership and team management skills, with experience leading remote teams.
Expertise in agile project management (Scrum, Kanban).
Excellent analytical, problem-solving, and strategic thinking abilities.
Experience with digital transformation initiatives.
Strong understanding of IT infrastructure and software development lifecycle.
Bachelor's degree in Computer Science, Information Technology, Business, or a related field; Master's degree preferred.
Excellent communication and stakeholder management skills.

Benefits