Head of Operations & Delivery Excellence

AltGen South Africa; Cape Town; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work

Market-aligned pay

Job summary

AltGen South Africa is seeking a senior operational leader to build and run the operating engine of the consulting business from Cape Town. This is a firm-wide leadership role, not a site-operations position.

You will work with the Managing Director and senior technical leaders to align people, projects, capacity, processes and commercial commitments so high-quality work is delivered consistently as the firm grows.

Qualifications

• 10+ years in consulting, professional services, or advisory environments.
• Experience in leading cross-functional teams in knowledge-based settings.
• Track record of scaling operations in a growing professional-services business.

Responsibilities

• Build and lead the people and talent system: workforce planning, recruitment, performance management, development, succession planning, and direct management of the analyst team.
• Establish strong project-delivery and portfolio discipline: resource planning, project milestones, risks, capacity visibility, priorities, and delivery commitments.
• Strengthen commercial operations: CRM, pipeline visibility, proposals, pricing, and follow-through on new work.
• Improve firm-wide processes, systems, reporting, and operating rhythms.
• Lead change management for new technology and AI-enabled ways of working.
• Provide a calm operational partnership to senior experts, balancing capacity, priorities and quality.

Skills

Leadership

People management

Portfolio management

Project management

Capacity management

Change management

Communication

Stakeholder engagement

Strategic thinking

Tools

CRM

Job description

AltGen South Africa is seeking a senior operational leader to build and run the operating engine of the consulting business from Cape Town. This is a firm-wide leadership role, not a site-operations position.

You will work with the Managing Director and senior technical leaders to align people, projects, capacity, processes and commercial commitments so high-quality work is delivered consistently as the firm grows.