General Manager, Operations & Growth

Edge Executive Search Group; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Edge Executive Search Group is seeking a General Manager in Cape Town to lead a high-performing operations environment. The role focuses on driving profitability, strengthening client relationships, and delivering exceptional service outcomes.

The successful candidate will oversee strategic execution and operational governance while ensuring compliance with service level agreements. Strong leadership capabilities and the ability to balance strategic thinking with hands-on execution are essential for this position.

Qualifications

• Proven experience in a senior operational or general management role.
• Strong commercial acumen with a track record of delivering profit growth.
• Experience managing multiple operational functions and teams.

Responsibilities

• Lead and manage operational teams to achieve profitability and service delivery targets.
• Develop and execute strategic business plans aligned to organisational objectives.
• Manage budgets, resource allocation, and operational performance metrics.
• Ensure compliance with service level agreements and contractual obligations.
• Coordinate procurement, production, technical, field, and support services.
• Build and maintain strong client, stakeholder, and community relationships.

Skills

Proven experience in a senior operational or general management role

Strong commercial acumen with a track record of delivering profit growth

Experience managing multiple operational functions and teams

Ability to develop and execute strategic business plans

Strong financial management and budgeting capabilities

Experience managing client relationships and service level agreements

Excellent leadership, communication, and stakeholder engagement skills

Strong people management, coaching, and employee relations experience

Ability to drive organisational change and continuous improvement

Sound decision-making and problem-solving capabilities

Job description

Edge Executive Search Group is seeking a General Manager in Cape Town to lead a high-performing operations environment. The role focuses on driving profitability, strengthening client relationships, and delivering exceptional service outcomes.

The successful candidate will oversee strategic execution and operational governance while ensuring compliance with service level agreements. Strong leadership capabilities and the ability to balance strategic thinking with hands-on execution are essential for this position.