Head of Operations

Placements24; Durban; Hybrid; ZAR 1,500,000 - 2,800,000; Full time

Benefits offered by this job

Executive compensation package with T&

Premium health, dental, vision, life,

Retirement savings plan

Job summary

Placements24 seeks an accomplished Head of Operations to lead all operational strategies in Durban. This executive role emphasizes operational excellence, innovation, and high-quality service across departments.

The candidate should drive efficiency, optimize resources, and inspire teams in a fast-paced environment. The role demands a master’s degree and 12+ years in operations, with 6+ years in senior leadership.

Qualifications

• Master's degree in a related field (Operations Management / Business Administration).
• At least 12 years in operations management with 6+ years in senior leadership.
• Proven ability to develop and execute operational strategies.

Responsibilities

• Formulate and implement comprehensive operational strategies to support growth.
• Direct and manage daily operations including supply chain, production, and customer support.
• Lead, motivate, and develop a high-performing operations team.
• Drive adoption of new technologies and methodologies to enhance efficiency.
• Establish KPIs and manage budgets and financial forecasts.
• Ensure regulatory compliance, quality standards, and stakeholder satisfaction.
• Report performance and strategic initiatives to the executive board.

Skills

Leadership

Strategic thinking

Financial management

Stakeholder management

Process optimization

Education

Master's degree in Operations Management

Tools

ERP software

BI/analytics tools

Job description

About the Role

Our client is actively searching for an accomplished and visionary Head of Operations to spearhead all operational strategies and execution within the company. This critical executive role, situated in the vibrant coastal city of Durban , requires a leader with exceptional strategic acumen and a deep understanding of managing large-scale operations. The Head of Operations will be responsible for ensuring operational efficiency, driving innovation, and maintaining the highest standards of quality and service across all departments. This position offers a unique opportunity to significantly influence the company's direction and success in the KwaZulu-Natal region. We are looking for a results-oriented individual who can inspire teams, optimize resource allocation, and navigate the complexities of a fast-paced industry. The ideal candidate will possess a proven ability to implement effective operational frameworks and foster a culture of continuous improvement, ensuring our client remains at the forefront of its sector. This is a challenging yet rewarding role for a seasoned operational leader.

Key Responsibilities

• Formulate and implement comprehensive operational strategies to support the company's growth objectives.
• Direct and manage all aspects of daily operations, including supply chain, logistics, production, and customer support.
• Lead, motivate, and develop a high-performing operations team.
• Drive the adoption of new technologies and operational methodologies to enhance efficiency and effectiveness.
• Establish and monitor key performance indicators (KPIs) to measure operational success and identify areas for improvement.
• Oversee the development and management of operational budgets and financial forecasts.
• Ensure adherence to all industry regulations, safety standards, and company policies.
• Manage relationships with key suppliers and strategic partners.
• Champion a culture of innovation, quality, and customer satisfaction.
• Report on operational performance and strategic initiatives to the executive board.

Requirements

• Master's degree in Operations Management, Business Administration, or a related field.
• At least 12 years of progressive experience in operations management, with a minimum of 6 years in a senior leadership or Head of Operations role.
• Demonstrated experience in developing and executing successful operational strategies.
• Proven ability to lead and manage diverse teams across multiple functional areas.
• Expertise in process optimization, lean methodologies, and quality management systems.
• Strong financial management skills, including budgeting and P&L responsibility.
• Exceptional leadership, communication, and stakeholder management skills.
• Experience in a related industry is highly advantageous.
• Ability to think strategically and solve complex operational problems.
• Strong understanding of technology's role in modern operations.

Benefits

• Our client offers a highly attractive executive compensation package, commensurate with experience, including a substantial base salary, performance bonuses, and equity options.
• A comprehensive benefits package includes premium health, dental, and vision insurance, life insurance, and a robust retirement savings plan.
• We provide generous paid time off and opportunities for continuous professional development and executive education.

This role is based in the vibrant city of Durban , KwaZulu-Natal , with a flexible hybrid work arrangement. Join a leader in the industry that values innovation and employee growth.