Head of Insurance Operations & Compliance

AVBOB Group; Gauteng; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

AVBOB Group is seeking a dynamic Department Head: Operations Support Insurance in Gauteng to lead regulatory compliance, system governance, and people management within the Insurance Operations Support function. You will oversee critical controls, drive process improvements, and support management with policy training and performance delivery.

The role focuses on FAIS compliance, FSCA obligations, regulatory reporting, and governance of key systems while developing a high-performing team to

Responsibilities

• Manage FAIS compliance, including the FSCA Central Register, Key Individuals, Representatives, Fit and Proper requirements, AML screening, and regulatory reporting.
• Oversee annual FSCA levies and ensure compliance with regulatory obligations.
• Lead system governance for Sinawe and Broker Connect, including change management, UAT testing, stakeholder coordination, and system improvements.
• Monitor and manage minimum wage governance, representative debt, and coaching administration.
• Drive operational controls, risk management, process improvements, and reporting.
• Lead, develop, and manage staff while ensuring compliance with HR policies and labour legislation.
• Provide operational support to management and maintain departmental policies, procedures, and training material.

Job description

AVBOB Group is seeking a dynamic Department Head: Operations Support Insurance in Gauteng to lead regulatory compliance, system governance, and people management within the Insurance Operations Support function. You will oversee critical controls, drive process improvements, and support management with policy training and performance delivery.

The role focuses on FAIS compliance, FSCA obligations, regulatory reporting, and governance of key systems while developing a high-performing team to