Head of Global Operations

Payment24; Cape Town; On-site; ZAR 1,200,000 - 1,900,000; Full time

Job summary

Payment24 is seeking a strategic Head of Global Operations in Cape Town to lead engineering, IT and customer service operations in a global context. This senior role requires strong execution capability, cross-functional leadership, and a focus on scalable processes.

You will drive operational excellence, implement automation, and align delivery with business strategy, while managing budgets and stakeholder relationships across regions.

Qualifications

• Minimum 5 years leading operations or Head of Operations roles.
• Experience in payments, fintech, or transaction-critical environments preferred.
• A relevant degree or technical diploma is required.

Responsibilities

• Lead and manage cross-geography project delivery and operations.
• Set operational vision and drive product delivery capabilities.
• Develop customer service SLAs and support center plans.
• Oversee automation of support processes and daily operations.
• Provide leadership to operations teams and report to CEO.

Skills

5+ years in heading operations

Payments industry experience

Strategic leadership

Education

Relevant tertiary degree/technical diploma

Tools

Azure

SQL-based systems

API-driven platforms

Job description

Job title: Head of Global Operations

Company: Payment24

Location: Cape Town, South Africa — on-site

Employment type: Full-time, permanent

Seniority: Senior Executive Level

Function: Customer Service / Information Technology

Industry: Financial Services / Software Development

About Payment24

Payment24 is a B2B SaaS payments company headquartered in South Africa. We build white-label platforms for fleet management, payment processing, card issuing, loyalty, cloud switching and tokenisation — used by oil companies, fuel retailers, banks and enterprises across Africa, the GCC, LATAM and other emerging markets.

Our platforms sit in the live transaction path. When they slow down, our customers’ forecourts and card programmes feel it immediately. Service management isn’t a back-office function here — it’s central to how we hold trust.

Head of Global Operations

Payment24 offers a hardware agnostic, open platform that delivers innovative mobile, cloud & card solutions. Payment24 was designed for Payment Processing, Fuel Card & Loyalty Card Issuers along with Fleet Management capabilities by using latest technology.

At its core, Payment24 is a creative research & development company focusing in disrupting the payments industry by introducing simple innovative solutions in the market, in an industry which has not evolved with time.With a start-up mentality & culture, we continue to be agile & nimble footed to address gaps in the market.

Responsibilities:

The Head of Global Operations has one key mission: making sure that the organisation’s operations fully serves its business strategy. As an executive responsible for engineering, the Head of Operations requires not only outstanding technical & operational skills but also excellent communication and management skills.

• Manage a portfolio of complex project initiatives with project teams and project delivery across-geographies
• Setting company operational, product delivery vision and helping the company’s technological development
• Developing customer service level agreements and managing relevant Customer SLA’s
• Developing strategic plans for support center and installers.
• Manage project delivery and handover from Application Development team
• Oversee our organization’s ongoing operations and procedures while improving the overall automation of support processes.
• Maintain control of diverse business operations.
• Maintain excellent people skills, business acumen and exemplary work ethics
• Provide effective leadership to operational personal.
• The goal of the Head of Operations is to secure the functionality of business to drive extensive and sustainable growth
• Release management for production release.
• Designing and implementing business operations.
• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Oversee daily operations of the company and the work of employees under its management.
• Lead employees to encourage maximum performance and dedication
• Evaluate employee & business performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance and also provide monthly performance reports
• Participate in expansion activities (partnerships, acquisitions, corporate alliances etc.)
• Manage relationships with partners/vendors
• Implement system automation to better operational excellence
• Establishing policies that promote company culture and vision.
• Overseeing operations of the company and the work of executives.
• Ensuring technology standards and best practices are met
• Supervising quality assurance is met in product delivery
• Mentoring team members
• Monitoring performance profiling tools and procedures
• Managing operational budgets and time frames.
• Sharing technological visions, opportunities, and risks company-wide
• Ensuring the company’s operational processes and service comply with all requirements, laws, and regulation
• Contribute towards the company goals for research and development.
• Creating timelines for the project deliveries.
• Maintaining a consumer-focused outlook and aiding in the delivering of IT projects to market.
• Ensuring technologies are used efficiently, profitably and securely.
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Follow a DevOps culture
• Assist relevant departments with tender submissions where needed.

Required Skills & Qualifications:

• Payment industry experience would be preferred.
• Have minimum 5 years experiences in heading operations division or in Head of OperationsRole.
• Relevant tertiary degree/technical diploma

Advantageous

• Background in payments, fintech, card processing or another transaction-critical environment
• Experience supporting enterprise or oil and gas customers
• ITIL Intermediate / Managing Professional certification
• Workforce management tooling experience
• Exposure to Azure, SQL-based systems or API-driven platforms — enough to speak credibly with engineers
• Additional languages relevant to our regions

Why join us

• Real ownership — you are shaping the service function, not inheriting a rigid one
• Genuine global exposure: customers and colleagues across Africa, the GCC and LATAM
• Direct access to leadership and to the engineering teams behind the platform
• A company that has been building and running mission-critical payments infrastructure for over a decade