Head of Business Operations

Placements24; Pretoria; Hybrid; ZAR 2,000,000 - 2,800,000; Full time

Benefits offered by this job

Private health insurance

Retirement plan

Stock options

Generous paid time off

Career development opportunities

Relocation assistance

Job summary

Placements24 in Pretoria is seeking a strategic Head of Business Operations to oversee and optimize all core business operations for a fintech startup experiencing rapid growth.

The role requires a master's degree and 8–12 years of progressive operations leadership, with strong expertise in process design (Lean/Six Sigma), budgeting, and data analytics. You will drive operational scalability, mentor a team, and ensure compliance across departments.

Qualifications

• Master's degree in a relevant field (MBA/Operations).
• 8–12 years in operations, with leadership in tech/fintech or financial services.
• Experience scaling operations for high-growth companies.
• Lean, Six Sigma process design/optimization expertise.

Responsibilities

• Define and execute the overall business operations strategy aligned with objectives.
• Oversee and optimize core processes across departments (finance, HR, legal, IT).
• Lead and mentor a high-performance operations team.
• Develop and manage operational budgets and monitor KPIs.

Skills

Leadership

Strategy

Process optimization

Lean Six Sigma

Data analytics

Budgeting & P&L

Stakeholder management

Education

Master's degree in Business Administration/Operations

Tools

ERP systems

BI tools

MS Office

Job description

About the Role

Our client, a dynamic FinTech startup experiencing rapid growth, is seeking a strategic and experienced Head of Business Operations to join their team in **Pretoria**. This senior leadership role will be responsible for overseeing and optimizing all core business operations, ensuring scalability, efficiency, and strategic alignment. The ideal candidate will have a proven track record in transforming operations, implementing robust processes, and driving significant business improvements. You will work closely with executive leadership to define and execute operational strategies that support the company's ambitious growth plans. This is an exciting opportunity to build and shape the operational infrastructure of a leading innovator in the financial technology sector. Your expertise in operational strategy, team management, and process engineering will be crucial to our client's ongoing success and expansion from their **Pretoria** base.

Key Responsibilities

• Define and execute the overall business operations strategy, aligning with company objectives.
• Oversee and optimize key business processes across departments, including finance, HR, legal, and IT.
• Lead and mentor a team of operational specialists, fostering a culture of high performance and continuous improvement.
• Develop and manage operational budgets, ensuring cost efficiency and financial discipline.
• Implement and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for enhancement.
• Drive initiatives for process automation, system implementation, and operational scalability.
• Ensure compliance with relevant industry regulations and legal requirements.
• Collaborate with cross-functional teams to ensure seamless execution of business strategies.
• Manage vendor relationships and oversee procurement processes.
• Provide strategic insights and recommendations to executive leadership based on operational data and market analysis.

Requirements

• Master's degree in Business Administration, Operations Management, or a related field.
• 8-12 years of progressive experience in operations management, with a significant portion in a leadership role within the technology or financial services sector.
• Demonstrated success in scaling operations for high-growth companies.
• Expertise in process design, optimization, and implementation (Lean, Six Sigma methodologies preferred).
• Strong financial acumen and experience with budgeting, forecasting, and P&L management.
• Excellent leadership, communication, and strategic thinking skills.
• Proficiency in business management software and data analytics tools.
• Ability to manage complex projects and cross-functional teams effectively.
• Experience working in a **Pretoria**-based environment or managing operations with South African regulatory understanding.
• Strategic mindset with a hands-on approach to execution.

Benefits

• Highly competitive annual salary of R .
• Comprehensive private health insurance and retirement plan.
• Stock options and performance-based bonuses.
• Generous paid time off and flexible working arrangements.
• Professional development opportunities and conference attendance.
• A dynamic and innovative work culture in **Pretoria**.
• Relocation assistance for candidates relocating to **Pretoria**.
• Access to the latest technologies and tools.