Head of Death-Claims Operations

oldmutual; Cape Town; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

Old Mutual is seeking a strategic, operations-focused leader to head death claims and Section 37C death-benefit administration. The role emphasizes processing accuracy, beneficiary protection and risk management across end-to-end claims workflows.

You will build a high-performing, customer-centric, control-conscious operation that improves the claims experience for claimants, dependants, trustees, funds and clients while ensuring governance and compliance.

Responsibilities

• Lead end-to-end GAP death claims and Section 37C processes from notification to closure.
• Establish ownership, duties, and escalation routes across teams.
• Ensure compliant claims handling across operations.
• Drive workflow discipline and payment controls.

Job description

Old Mutual is seeking a strategic, operations-focused leader to head death claims and Section 37C death-benefit administration. The role emphasizes processing accuracy, beneficiary protection and risk management across end-to-end claims workflows.

You will build a high-performing, customer-centric, control-conscious operation that improves the claims experience for claimants, dependants, trustees, funds and clients while ensuring governance and compliance.