Executive Leader - Non-Motor Claims Operations & Strategy

Old Mutual Limited; Johannesburg; On-site; ZAR 2,000,000 - 3,200,000; Full time

Job summary

Old Mutual Limited seeks a Head of Non-Motor & Claims Operations to provide strategic direction and leadership across the national claims value chain. The role focuses on operational performance, customer experience and governance, while guiding specialised claims functions and regional operations.

You will drive continuous improvement, digitisation and transformation initiatives, ensuring fair outcomes, strong governance and cost discipline in a large, dispersed organisation.

Qualifications

• Bachelor’s degree or higher in a relevant field and professional insurance qualifications.
• Senior leadership experience in large-scale claims operations.
• Experience in governance, risk, and regulatory compliance.

Responsibilities

• Define strategic direction for Non-Motor and Claims Operations.
• Lead regional branch claims operations and service delivery.
• Drive operational excellence, claims leakage reduction and productivity.
• Oversee claims governance, delegated authorities and quality assurance.
• Lead workforce planning, capability development and leadership succession.

Skills

Leadership

Strategic thinking

Stakeholder management

Regulatory compliance

People leadership

Education

Bachelor’s degree in Commerce / Business / Insurance / Risk Management / Law

Postgraduate qualification / MBA (advantageous)

FAIS regulatory qualifications / RE5 advantageous

Job description

Old Mutual Limited seeks a Head of Non-Motor & Claims Operations to provide strategic direction and leadership across the national claims value chain. The role focuses on operational performance, customer experience and governance, while guiding specialised claims functions and regional operations.

You will drive continuous improvement, digitisation and transformation initiatives, ensuring fair outcomes, strong governance and cost discipline in a large, dispersed organisation.