Head of Cybersecurity Service Delivery MEA - Hybrid

NTT DATA, Inc.; Cape Town; Hybrid; ZAR 1,800,000 - 2,800,000; Full time

Job summary

NTT DATA, Inc. is seeking a strategic leader to head Cybersecurity Service Delivery MEA, driving delivery of managed services across the region, optimizing operations, and aligning with client engagement goals.

You will collaborate with cross-functional teams, shape delivery methodologies, and mentor a diverse delivery crew to meet client expectations and industry standards. The role offers a hybrid working model with significant regional impact.

Qualifications

• Significantly vast business and commercial orientation with a supporting interest in technology.
• Extensive knowledge of managed services, IT service management and related technologies.
• Strong client-facing and communication skills with leadership abilities.

Responsibilities

• Oversee financial performance of Managed Services within a Region/Country or function, including growth, delivery profitability and technology innovation.
• Translate strategic objectives into specific, actionable, and measurable goals guiding day-to-day operations.
• Collaborate on roadmap development of service/product offers to be taken to market.
• Define service/product value propositions that are easily understood.
• Create strong interlocks between sales force teams and managed services delivery.
• Define standards for client satisfaction and oversee policies and procedures.
• Foster continuous improvement and drive process enhancements in delivery.
• Optimize delivery processes, tools and methodologies to enhance service quality.
• Lead development and execution of new delivery methodologies and ensure alignment to best practice.
• Mentor the team to achieve objectives and present at seminars/workshops.
• Stay up to date with industry trends and emerging technologies.
• Collaborate with vendors to integrate third-party services.
• Manage key metrics and provide insights to senior leadership.

Skills

Managed services

IT service management

Leadership

Client relationships

Education

Bachelor’s degree in Information Technology or Business Administration

Job description

NTT DATA, Inc. is seeking a strategic leader to head Cybersecurity Service Delivery MEA, driving delivery of managed services across the region, optimizing operations, and aligning with client engagement goals.

You will collaborate with cross-functional teams, shape delivery methodologies, and mentor a diverse delivery crew to meet client expectations and industry standards. The role offers a hybrid working model with significant regional impact.