Head Housekeeper

Bushwise; Hoedspruit; Presencial; ZAR 350 000 - 520 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site accommodation

Meals provided daily

Resumo da oferta

Bushwise in Hoedspruit, South Africa, seeks a meticulous Head Housekeeper to lead the full housekeeping and laundry operations of a premier safari villa. You will manage a small team, uphold five-star standards, and maintain pristine presentation in a remote bush setting.

The role is hands-on, requiring discretion, strong organizational skills, and the ability to train staff to SOPs. On-site accommodation and meals are provided with a highly competitive salary package.

Qualificações

• Minimum 3–5 years in a senior or Head Housekeeper role within a high-end safari lodge or luxury villa.
• Proven mastery of luxury room presentation and fabric care.
• Hands-on, proactive leader able to clean alongside the team.
• Excellent administrative ability, including basic computer literacy for stock data.

Responsabilidades

• Manage, schedule, and supervise daily operations for the housekeeping, laundry, and general cleaning team.
• Provide active, hands-on training to staff to achieve 5-star cleaning standards and SOPs.
• Cultivate an efficient, motivated, and detail-oriented workplace culture.

Conhecimentos

Leadership

Team management

Staff training

Excel

Ferramentas

Excel

Descrição da oferta de emprego

Hoedspruit, South Africa | Posted on 11/06/2026

We are seeking a meticulous, detail-driven, and proactive Head Housekeeper to oversee the full housekeeping and laundry operations of an exclusive, ultra-luxury 5- safari villa. Serving local and international guests, this unique granite pavilion-style estate demands the highest level of five-star hospitality standards and absolute discretion.

As the Head Housekeeper, you will lead a small, high-performing team to maintain the villa’s immaculate presentation. This is a highly hands-on leadership role suitable for a professional who thrives in a premium bush environment, takes complete ownership of cleaning operations, and brings a warm, service-oriented approach to a private luxury residence.

Key Responsibilities

• Manage, schedule, and supervise daily operations for the housekeeping, laundry, and general cleaning team.
• Provide active, hands-on training to staff to achieve and elevate established 5-star cleaning standards and Standard Operating Procedures (SOPs).
• Cultivate a highly efficient, motivated, and detail-oriented workplace culture.

2. Villa Presentation & Quality Control

• Perform rigorous daily inspections of all 5 luxury en-suite bedrooms, open-air pavilions, guest living areas, walkways, and outdoor spaces.
• Ensure all guest linens, towels, and private laundry are processed, pressed, and handled with meticulous care.
• Oversee guest turn-down services, matching precise preferences for high-end international guests.
• Actively track and report any technical, maintenance, or equipment abnormalities immediately to the maintenance team.
• Drive monthly stocktakes of all villa linens, cleaning chemicals, staff uniforms, and equipment.
• Direct the procurement and ordering of premium guest amenities, room supplies, and departmental consumables.
• Maintain strict cost-control and budget parameters without ever compromising on standard excellence.
• Coordinate sustainable operations aligned with the villa's environmental and waste guidelines.

Requirements

Requirements & Qualifications

• Experience: Minimum 3-5 years of experience in a senior or Head Housekeeper role within a high-end 5-star safari lodge or an exclusive-use luxury villa.
• Standards & Execution: Proven mastery of luxury room presentation, fabric care, laundering practices, and premium guest turn-down etiquette.
• Leadership Traits: A hands-on, proactive leader who is willing to clean alongside the team while managing operational logistics.
• Organizational Skills: Excellent administrative ability, including basic computer literacy (Excel) for managing stock data and inventory lists.

Communication Skills: Fluid command of written and spoken English. Ability to speak local regional languages (such as Tsonga/Shangaan) is a highly valued advantage for local team integration.

• Health & Environment: Physically fit, energetic, and completely comfortable living and working full-time in a remote wilderness setting.

What We Offer

• A highly competitive, experience-dependent salary package.
• On-site, live-in staff accommodation within the reserve precinct.
• 3 balanced meals provided daily while on duty.