Guest Relations Officer - Pretoria

Placements24; Gauteng; Presencial; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health insurance

Career development

Staff meals & hotel discounts

Supportive work environment

Descripción de la vacante

Placements24 is seeking a polished Guest Relations Officer for its Pretoria-based team. You will be the face of the establishment, ensuring personalized and exceptional service from arrival to departure, handling inquiries, and resolving issues to create memorable experiences.

Join a renowned property that values interpersonal skills, calm professionalism, and proactive guest care. The role blends on-site guest interaction with administrative tasks to support seamless service delivery.

Formación

• Previous experience in guest relations or similar customer-facing role.
• Excellent communication, listening and interpersonal abilities.
• Professional, courteous demeanor with strong service orientation.
• Ability to stay calm under pressure and resolve issues promptly.
• Experience with hotel management software and standard office apps.
• Knowledge of Pretoria area attractions is a plus.

Responsabilidades

• Welcome guests and manage check-ins/outs efficiently and courteously.
• Provide personalized recommendations to enhance guest experience.
• Resolve guest complaints promptly and professionally.
• Maintain detailed guest records in the CRM system.
• Coordinate with hotel departments to ensure seamless service.
• Identify opportunities to exceed guest expectations and uphold reputation.

Conocimientos

Interpersonal skills

Communication

Service orientation

Calm under pressure

Problem solving

Herramientas

Hotel management software

Office applications

Descripción del empleo

About the Role

Our client is seeking a polished and attentive Guest Relations Officer to join their esteemed team in Pretoria . In this crucial role, you will be the face of the establishment, ensuring every guest receives personalized and exceptional service from arrival to departure. You will handle inquiries, resolve issues, and anticipate guest needs to create memorable experiences within the Hospitality & Tourism framework. This position requires individuals with outstanding interpersonal skills and a genuine passion for service excellence, offering a blend of on-site guest interaction and remote administrative duties to enhance guest satisfaction. This is a prime opportunity to contribute to a renowned establishment known for its high standards of hospitality.

Key Responsibilities

• Welcome guests, handle check-ins and check-outs efficiently and courteously, and assist with general inquiries.
• Anticipate guest needs and provide personalized recommendations and assistance, enhancing their overall experience.
• Resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction and loyalty.
• Maintain detailed guest records and preferences in the CRM system for personalized service.
• Liaise with other hotel departments to ensure seamless service delivery and fulfill guest requests.
• Proactively identify opportunities to exceed guest expectations and uphold the hotel's reputation.

Requirements

• Previous experience in a Guest Relations or similar customer-facing role, preferably in Hospitality & Tourism .
• Exceptional communication, listening, and interpersonal skills.
• A professional and courteous demeanor with a strong service orientation.
• Ability to remain calm and composed under pressure, effectively handling challenging situations.
• Proficiency in using hotel management software and standard office applications.
• Knowledge of local attractions and services in the Pretoria area is a plus.

Benefits

• Competitive annual salary based on experience and qualifications.
• Comprehensive benefits package including health insurance.
• Opportunities for professional development and career growth.
• Complimentary staff meals and hotel discounts.
• A professional and supportive working environment.