Guest Relations Officer

Placements24; Gauteng; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Professional growth and training

Uniform and meal allowances

Vibrant and supportive hotel work环境

Job summary

Placements24 is seeking a polished Guest Relations Officer in Gauteng’s vibrant Tembisa area to elevate the guest experience at a premier establishment. You will be the primary contact for guests, handling check-in/out, requests, and issues with diplomacy to ensure a seamless stay.

Collaborating with housekeeping, F&B, and front office, you will use PMS and local knowledge to meet guest needs. A friendly, professional demeanor and strong communication are essential; English plus another local

Qualifications

• Proven experience in a customer service or guest relations role, preferably in the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using hotel management software (PMS) and standard office applications.
• A friendly, professional demeanor with a strong commitment to providing exceptional service.
• Ability to multitask and remain calm under pressure in a dynamic environment.
• Fluency in English and at least one other local language is advantageous.

Responsibilities

• Welcome guests warmly, assist with check-in and check-out processes, and ensure all guest information is accurate.
• Anticipate guest needs and provide personalized recommendations for dining, local attractions, and activities in Tembisa.
• Respond promptly and courteously to guest inquiries, requests, and concerns via phone, email, or in person.
• Resolve guest complaints effectively, escalating issues to management when necessary, and follow up to ensure satisfaction.
• Maintain up-to-date knowledge of hotel services, amenities, and local area information.
• Coordinate with housekeeping, maintenance, and food and beverage departments to fulfill guest requests and special arrangements.

Skills

Guest relations

Customer service

Communication

PMS proficiency

Multitasking

Calm under pressure

Language skills

Tools

PMS software

Job description

About the Role

Our client is seeking a polished and customer-focused Guest Relations Officer to enhance the guest experience at their premier establishment in Tembisa . You will be the primary point of contact for guests, ensuring their needs are met proactively and resolving any issues with efficiency and diplomacy. This role is vital in building guest loyalty and maintaining the hotel's reputation for outstanding service. You will work closely with various departments to coordinate guest requests and ensure a seamless and memorable stay for everyone visiting our facilities in Gauteng .

Key Responsibilities

• Welcome guests warmly, assist with check-in and check-out processes, and ensure all guest information is accurate.
• Anticipate guest needs and provide personalized recommendations for dining, local attractions, and activities in Tembisa .
• Respond promptly and courteously to guest inquiries, requests, and concerns via phone, email, or in person.
• Resolve guest complaints effectively, escalating issues to management when necessary, and follow up to ensure satisfaction.
• Maintain up-to-date knowledge of hotel services, amenities, and local area information.
• Coordinate with housekeeping, maintenance, and food and beverage departments to fulfill guest requests and special arrangements.

Requirements

• Proven experience in a customer service or guest relations role, preferably in the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using hotel management software (PMS) and standard office applications.
• A friendly, professional demeanor with a strong commitment to providing exceptional service.
• Ability to multitask and remain calm under pressure in a dynamic environment.
• Fluency in English and at least one other local language is advantageous.

Benefits

• Competitive salary package with potential for performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and training in customer service excellence.
• Uniform and meal allowances provided during shifts.
• A vibrant and supportive work environment within a well-regarded hotel in Tembisa .