Guest Relations Officer - Clanwilliam

HotelJobs; Clanwilliam; On-site; ZAR 180,000 - 240,000; Full time

Job summary

HotelJobs is seeking a Guest Relations Officer for a prestigious luxury lodge near Clanwilliam. You will ensure a seamless guest experience from arrival to departure, coordinating with reservations, spa, restaurant and housekeeping to meet policies and guests’ needs.

Ideal candidates have 2–3 years in guest relations, a hospitality certificate or diploma, Grade 12, and excellent English communication skills. Strong computer and administration abilities are essential for success in this role.

Qualifications

• Grade 12 and hospitality certificate/diploma.
• 2–3 years’ experience in guest relations or a similar role.
• Excellent English communication skills, both written and verbal.
• Strong administration and computer skills.

Responsibilities

• Greet and welcome guests and guide them from arrival to departure.
• Coordinate check-in/check-out processes and transfer relevant guest information to departments.
• Assist guests with bookings, tours, transfers, and meal reservations.
• Ensure accuracy of guest information, rates, and profiles across systems.

Skills

Strong computer skills

Excellent interpersonal skills

Customer service orientation

English proficiency

Education

Grade 12

Hospitality Certificate/Diploma

Tools

MS Office

Job description

Well known luxury 5* Game Lodge close to Clanwilliam is looking for a Guest Relations Officer responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of guests and assists fellow colleagues from different departments.

Duties

• Welcome and introduce guests.
• Check-in and check-out guests.
• Pass all relevant guest information on to various departments as required.
• Assist guests with bookings, tours and transfers.
• Ensuring that all guest information and rates are correct.
• Guests’ liaison to all outside guests and assist Indochine restaurant when needed.
• Update guests’ profiles.
• Report to the manager on duty regarding any related maintenance concerns.
• Prepare welcome letters and registrations cards.
• Assist reservations with lodge guests’ bookings, and messages.
• Assist Spa, Housekeeping and Restaurant when required.
• Assist with lunch and dinner bookings.
• Do a thorough handover with the Night Auditor & early/late shift Guest Relations.
• Ensure all transfers are booked, tracked and charged.

Requirements

• Grade 12
• Hospitality Certificate/Diploma.
• At least 2-3 years’ experience in a similar role.
• Very strong computer and great administration skills.
• Passionate about the hospitality industry.
• Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic).
• Strong customer service orientation with excellent people skills.
• Ability to maintain a professional working relationship with all departments and across cultures and religions.
• Comfortable in dealing with very distinguished clientele.
• Must be well-presented.
• Friendly; helpful and outgoing.
• Natural warmth and friendliness.
• Punctual & self-disciplined.
• Extreme attention to detail.
• Pro-Active and a team player.
• Reliable transport to and back from work