Guest Relations Officer

Craven Cottage CC; Clanwilliam; On-site; ZAR 140,000 - 190,000; Full time

Job summary

Craven Cottage CC in Clanwilliam, South Africa, seeks a friendly Guest Relations/Front Desk associate. You will welcome guests, manage check-ins/outs, handle bookings and transfers, and liaise with restaurant, spa, housekeeping and other departments to ensure smooth guest experiences.

Ideal candidates have 2–3 years in hospitality, Grade 12 plus hospitality training, excellent English communication, and a professional, proactive attitude.

Qualifications

• Grade 12 completed and hospitality certification or diploma.
• 2–3 years’ experience in a similar guest-relations or hospitality role.
• Very strong computer and administration skills.
• Passionate about hospitality and service excellence.
• Excellent interpersonal and communication skills in English.
• Strong customer service orientation with great people skills.
• Professional with cross-cultural awareness and well-presented appearance.
• Friendly, outgoing, warm, and proactive team player.
• Punctual and self-disciplined with high attention to detail.

Responsibilities

• Welcome and check-in/out guests and maintain guest profiles.
• Assist guests with bookings, tours, transfers, and restaurant liaising.
• Ensure accuracy of guest information and rates across systems.
• Coordinate with departments and relay guest information as required.
• Prepare welcome letters and registration cards for arrivals.
• Assist with lunch/dinner bookings and spa/housekeeping/restaurant support.
• Provide handovers to Night Auditor and shift colleagues.
• Ensure transfers are booked, tracked, and charged.
• Report maintenance concerns to the manager on duty.

Skills

Interpersonal skills

Communication skills

Customer service

Administrative skills

Computer proficiency

Professional presentation

Team player

Punctuality

Attention to detail

Education

Grade 12

Hospitality Certificate/Diploma

Tools

Computer proficiency

Job description

Duties:

• Welcome and introduce guests.
• Check-in and check-out guests.
• Pass all relevant guest information on to various departments as required.
• Assist guests with bookings, tours and transfers.
• Ensuring that all guest information and rates are correct.
• Guests’ liaison to all outside guests and assist Indochine restaurant when needed.
• Update guests’ profiles.
• Report to the manager on duty regarding any related maintenance concerns.
• Prepare welcome letters and registrations cards.
• Assist reservations with lodge guests’ bookings, and messages.
• Assist Spa, Housekeeping and Restaurant when required.
• Assist with lunch and dinner bookings.
• Do a thorough handover with the Night Auditor & early/late shift Guest Relations.
• Ensure all transfers are booked, tracked and charged.

Requirements:

• Grade 12
• Hospitality Certificate/Diploma.
• At least 2-3 years’ experience in a similar role.
• Very strong computer and great administration skills.
• Passionate about the hospitality industry.
• Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic).
• Strong customer service orientation with excellent people skills.
• Ability to maintain a professional working relationship with all departments and across cultures and religions.
• Comfortable in dealing with very distinguished clientele.
• Must be well-presented.
• Friendly, helpful and outgoing.
• Natural warmth and friendliness.
• Punctual & self-disciplined.
• Extreme attention to detail.
• Pro-Active and a team player.