Guest Relations Officer

Placements24; Mtubatuba Local Municipality; On-site; ZAR 156,000 - 234,000; Full time

Benefits offered by this job

Bonuses

Medical & Retirement benefits

Employee discounts

Training & progression

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a personable Guest Relations Officer to welcome guests, assist with check-in/out, and ensure a memorable stay at our coastal resort.

You will respond to inquiries, coordinate with departments, and maintain records, using CRM tools and outstanding service to exceed guest expectations.

Qualifications

• Previous experience in guest service, front desk, or customer relations.
• Excellent communication, interpersonal, and problem-solving skills.
• A polished and professional demeanor with a strong sense of hospitality.
• Fluency in English; knowledge of additional languages is a plus.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Respond to inquiries promptly via phone, email, or in person.
• Resolve guest complaints with empathy and efficiency.

Skills

Communication

Interpersonal skills

Problem-solving

Tools

CRM software

Office applications

Job description

About the Role

Our client is looking for a personable and professional Guest Relations Officer to enhance the guest experience at their coastal resort in Richards Bay . This role is crucial in ensuring that every guest feels welcomed, valued, and well-cared for throughout their stay. You will be the primary point of contact for guest inquiries, requests, and concerns, proactively working to exceed expectations and resolve any issues swiftly and efficiently. This is an excellent opportunity for someone passionate about hospitality and dedicated to delivering outstanding service.

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out processes.
• Respond to guest inquiries and requests promptly via phone, email, or in person.
• Resolve guest complaints and concerns with empathy and efficiency, ensuring guest satisfaction.
• Provide information about hotel services, local attractions, and amenities.
• Coordinate with other hotel departments to fulfill guest requests and special arrangements.
• Maintain detailed records of guest interactions and feedback for service improvement.

Requirements

• Previous experience in a guest service, front desk, or customer relations role, preferably in hospitality.
• Excellent communication, interpersonal, and problem-solving skills.
• A polished and professional demeanor with a strong sense of hospitality.
• Proficiency in customer relationship management (CRM) software and standard office applications.
• Ability to remain calm and effective in high-pressure situations.
• Fluency in English; knowledge of additional languages is a plus.

Benefits

• Competitive salary and potential for service bonuses.
• Comprehensive medical and retirement benefits.
• Generous employee discounts on accommodation and dining.
• Opportunities for training and career progression within the hotel.
• A dynamic and rewarding work environment focused on guest delight.