Guest Relations Lead - Elevating Hospitality & Service

The Capital; Umhlanga Rocks; On-site; ZAR 150,000 - 210,000; Full time

Job summary

The Capital Hotels in KwaZulu-Natal, Umhlanga Rocks, invites applications for a Guest Relations Officer. The role supervises all guest services and related admin, driving occupancy, conference, and F&B revenue to meet forecasts. As part of Rooms Division, it includes Front Office duties. The team emphasizes dignity, integrity, and guest service from staff at all levels. Matric and a hospitality qualification are preferred; Protel HMS experience is a plus.

Qualifications

• Matric is required.
• Hospitality Management qualification is advantageous.
• Previous Guest Relations experience is essential.
• Hands-on problem-solving approach and ability to remain calm under pressure.

Responsibilities

• Supervise and control all guest services and administration.
• Maximise and grow revenues from accommodation, conferences and F&B.
• Handle Front Office duties as part of Rooms Division.

Skills

Guest relations

Customer service

Team player

Problem solving

Communication

Education

Matric

Hospitality Management qualification

Tools

Protel HMS

Job description

The Capital Hotels in KwaZulu-Natal, Umhlanga Rocks, invites applications for a Guest Relations Officer. The role supervises all guest services and related admin, driving occupancy, conference, and F&B revenue to meet forecasts. As part of Rooms Division, it includes Front Office duties. The team emphasizes dignity, integrity, and guest service from staff at all levels. Matric and a hospitality qualification are preferred; Protel HMS experience is a plus.