Guest Relations Agent | Dubai, UAE – Relocation Opportunity

Palazzo Hospitality Group; Oos-Kaap; Sur place; ZAR 408 000 - 816 000; Plein temps

Avantages offerts par ce poste

Employment visa

Relocation package

Accommodation

Transportation

Duty meals

Uniform and laundry

Medical insurance

Tax-free income

International hospitality experience

Career development

Résumé du poste

Palazzo Versace Dubai is seeking a Guest Relations Agent to join our luxury team. The role is based in Dubai and involves welcoming guests, handling inquiries, and delivering personalized service for a premium experience.

Relocation from South Africa is required. We sponsor visas, provide accommodation, and support a seamless transition to a world-class hospitality environment with opportunities for growth.

Qualifications

• Previous experience in a similar position within a 5-star or luxury hotel.
• Strong communication and interpersonal skills.
• Professional and guest-focused approach.
• Ability to work in a fast-paced, multicultural environment.

Responsabilités

• Greet and welcome guests with a warm, engaging demeanor.
• Serve as main contact for guests, handling inquiries and requests.
• Anticipate guest needs and resolve issues with diplomacy.
• Coordinate with departments to meet guest preferences.
• Promote hotel services and upsell room categories and experiences.
• Handle VIP arrivals to ensure memorable stays.
• Maintain guest profiles and preferences in the PMS.
• Provide local recommendations for attractions, dining, events.
• Be proactive in lobby/public areas to assist guests.
• Prepare in-room amenities with timely delivery for VIPs.

Connaissances

Communication

Interpersonal skills

Guest focus

Description du poste

Are you ready to take your hospitality career to Dubai?

Palazzo Versace Dubai, a luxury 5-star hotel in Dubai, UAE, is looking for an experienced and passionate Guest Relations Agent to join our team.

This is a Dubai-based opportunity for candidates currently based in South Africa who are open to relocating to the UAE and building their career within a luxury international hospitality environment.

About Palazzo Versace Dubai

Palazzo Versace Dubai is a luxury 5-star hotel located along the historic Dubai Creek, bringing the distinctive Versace lifestyle and Italian-inspired design into an exceptional hospitality experience. The hotel features 215 elegantly designed rooms and suites, 169 residences, multiple award-winning dining destinations, and beautifully landscaped pools and leisure facilities.

As part of Palazzo Hospitality, Palazzo Versace Dubai is committed to delivering exceptional guest experiences through personalized service, attention to detail, and genuine hospitality. Our diverse team represents a wide range of nationalities and cultures, creating an international and dynamic working environment.

Joining Palazzo Versace Dubai provides hospitality professionals with the opportunity to gain valuable international experience while working in a luxury hotel environment in one of the world's leading hospitality destinations.

Key Responsibilities:

• Greet and welcome all guests with a warm and engaging demeanor.

• Serve as the main point of contact for guests, assisting with all inquiries and requests.

• Anticipate guest needs and handle guest complaints with diplomacy and efficiency.

• Coordinate with all departments to ensure guest preferences and expectations are met.

• Promote hotel services, facilities, and upsell room categories and experiences.

• Handle VIP arrivals and ensure their stay exceeds expectations.

• Maintain updated guest profiles and preferences in the PMS.

• Provide personalized recommendations for local attractions, dining, and events.

• Maintain a strong presence in the lobby and public areas to assist guests proactively.

• Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.

Relocation & Benefits

• Employment visa sponsored by the company.

• Relocation opportunity to Dubai, UAE.

• Accommodation.

• Transportation.

• Duty meals.

• Uniform and laundry services.

• Medical insurance.

• Tax-free income in the UAE.

• International hospitality experience within a luxury 5-star environment.

• Career development and learning opportunities.

Location: Dubai, United Arab Emirates

Please note: This position is based in Dubai, UAE and requires successful candidates to relocate from South Africa. Visa issuance and employment are subject to applicable UAE requirements and company policies.

Join Palazzo Versace Dubai and take the next step in your international hospitality career.

Requirements:

• Previous experience in a similar position within a 5-star or luxury hotel environment.

• Relevant hospitality experience and knowledge of the position.

• Strong communication and interpersonal skills.

• A professional and guest-focused approach.

• Ability to work in a fast-paced, multicultural environment.

• Willingness and ability to relocate to Dubai, UAE.