Dubai Luxury Guest Relations Specialist – Relocation

Palazzo Hospitality Group; Oos-Kaap; On-site; ZAR 408,000 - 816,000; Full time

Benefits offered by this job

Employment visa

Relocation package

Accommodation

Transportation

Duty meals

Uniform and laundry

Medical insurance

Tax-free income

International hospitality experience

Career development

Job summary

Palazzo Versace Dubai is seeking a Guest Relations Agent to join our luxury team. The role is based in Dubai and involves welcoming guests, handling inquiries, and delivering personalized service for a premium experience.

Relocation from South Africa is required. We sponsor visas, provide accommodation, and support a seamless transition to a world-class hospitality environment with opportunities for growth.

Qualifications

• Previous experience in a similar position within a 5-star or luxury hotel.
• Strong communication and interpersonal skills.
• Professional and guest-focused approach.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Greet and welcome guests with a warm, engaging demeanor.
• Serve as main contact for guests, handling inquiries and requests.
• Anticipate guest needs and resolve issues with diplomacy.
• Coordinate with departments to meet guest preferences.
• Promote hotel services and upsell room categories and experiences.
• Handle VIP arrivals to ensure memorable stays.
• Maintain guest profiles and preferences in the PMS.
• Provide local recommendations for attractions, dining, events.
• Be proactive in lobby/public areas to assist guests.
• Prepare in-room amenities with timely delivery for VIPs.

Skills

Communication

Interpersonal skills

Guest focus

Job description

Palazzo Versace Dubai is seeking a Guest Relations Agent to join our luxury team. The role is based in Dubai and involves welcoming guests, handling inquiries, and delivering personalized service for a premium experience.

Relocation from South Africa is required. We sponsor visas, provide accommodation, and support a seamless transition to a world-class hospitality environment with opportunities for growth.