Guest Experience & F&B Service Specialist

City Lodge Hotels; George; On-site; ZAR 120,000 - 180,000; Full time

Job summary

City Lodge Hotels is seeking a flexible Food & Beverage team member to deliver high-quality service across bar, table service and public areas. The role requires maintaining hospitality standards, stock control, and strong guest interaction while supporting the overall guest experience across the F&B department and public spaces.

Ideal candidates will have Grade 12, basic computer literacy, and a willingness to learn via on-the-job training.

Qualifications

• Grade 12 required.
• Computer literacy essential, proficiency in Microsoft Office Suite.

Responsibilities

• Accurately records inventory and follows audit and stock control procedures.
• Delivers consistent service excellence and maintains operational standards across all assigned areas.
• Performs a multi-functional role by preparing and serving beverages, providing efficient table service, and maintaining cleanliness in public areas to support guest satisfaction and hotel standards.
• Implements, maintains and enhances the brand and group standards, as applicable.
• Be on the lookout for enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and communicate such to the group.
• Interacts with internal and external customers in a courteous and friendly manner.

Skills

Communication

Interpersonal

Time management

Basic numeracy

Learning agility

Education

Grade 12

Tools

Microsoft Office

Job description

City Lodge Hotels is seeking a flexible Food & Beverage team member to deliver high-quality service across bar, table service and public areas. The role requires maintaining hospitality standards, stock control, and strong guest interaction while supporting the overall guest experience across the F&B department and public spaces.

Ideal candidates will have Grade 12, basic computer literacy, and a willingness to learn via on-the-job training.