Guest Experience Specialist

University of Fort Hare; George; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Fancourt in George, South Africa, is seeking a Guest Relations Officer with drive and passion for hospitality. The ideal candidate will be outgoing, a strong communicator, guest-centric and capable of maintaining high service standards.

Requirements include Grade 12 or equivalent, a valid driver’s license, 2 years’ Front of House experience, and working knowledge of hotel management software and MS Office; hotel diploma and SAP/Guest Connect experience are a plus.

Qualifications

• Minimum of Grade 12 or equivalent.
• 2 years’ experience in a Front of House environment.
• Working knowledge of hotel management software and MS Office.
• Driver’s license required.
• Hotel Management/Tourism Diploma and SAP/Guest Connect experience advantageous.

Responsibilities

• Ensure guests' needs are fulfilled courteously and professionally on arrival, during stay and at departure.
• Liaise with Reservations and Front Office to obtain accurate data on arrivals and needs.
• Maintain and update Guest profiles with information from stay and feedback.
• Follow up on Guest Revu feedback and address issues with department managers.

Skills

Front of House experience

Excellent communication

Guest-centric mindset

Driver's license

Customer service

Education

Grade 12 or equivalent

Hotel Management/Tourism Diploma

Tools

Guest Connect

SAP

MS Office

Job description

Fancourt in George, South Africa, is seeking a Guest Relations Officer with drive and passion for hospitality. The ideal candidate will be outgoing, a strong communicator, guest-centric and capable of maintaining high service standards.

Requirements include Grade 12 or equivalent, a valid driver’s license, 2 years’ Front of House experience, and working knowledge of hotel management software and MS Office; hotel diploma and SAP/Guest Connect experience are a plus.