Guest Experience & Events Lead (Conferences & Weddings)

Dream Hotels & Resorts; Jozini; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Dream Hotels & Resorts' Jozini Tiger Lodge & Spa seeks an experienced events leader to manage conferences, weddings and entertainment, driving revenue and delivering exceptional guest experiences.

With a focus on creating engaging programs for adults and children, you will coordinate multi-department operations, build client relationships, and ensure flawless event execution in a lakeside 4-star setting in northern KwaZulu-Natal.

Qualifications

• Matric Certificate.
• Hospitality or Events Management qualification (advantageous).
• Ensure compliance with health, safety, and hygiene standards.

Responsibilities

• Plan, coordinate, and execute all events (corporate, weddings, conferences, functions).
• Liaise with clients to understand requirements, objectives, and budgets.
• Develop detailed event proposals, timelines, and run sheets.
• Oversee event setup, execution, and breakdown to ensure seamless delivery.
• Coordinate with internal departments (kitchen, housekeeping, maintenance, F&B).
• Act as the main point of contact for all events and conferencing clients.
• Build and maintain strong client relationships to drive repeat business.
• Conduct site inspections and presentations for prospective clients.
• Handle client queries, feedback, and complaints professionally and promptly.
• Oversee daily operations of conference and event facilities.
• Ensure venues are set up according to specifications and brand standards.
• Work closely with the operations team to ensure smooth service flow.
• Maintain health and safety compliance.

Skills

Conferencing & banqueting

Weddings coordination

Guest experience management

Revenue generation

Education

Matric Certificate

Hospitality or Events Management qualification

Job description

Dream Hotels & Resorts' Jozini Tiger Lodge & Spa seeks an experienced events leader to manage conferences, weddings and entertainment, driving revenue and delivering exceptional guest experiences.

With a focus on creating engaging programs for adults and children, you will coordinate multi-department operations, build client relationships, and ensure flawless event execution in a lakeside 4-star setting in northern KwaZulu-Natal.