Lodge Operations & Guest Experience Leader

HotelJobs; Skukuza Rest Camp; On-site; ZAR 520,000 - 780,000; Full time

Job summary

HotelJobs seeks a Lodge Manager in Mpumalanga to oversee daily lodge operations, including accommodations and F&B, while leading staff and ensuring outstanding guest experiences. The role emphasizes safety, brand standards, and coordinated cross-department performance to achieve guest satisfaction and operational excellence.

Ideal candidates bring proven leadership in safari lodge settings, a strong service ethos, and a collaborative approach to guest services, with valid driver’s license and

Qualifications

• Experience leading safari lodge operations.
• Strong guest-service mindset and hospitality standards.
• Proven ability to manage staff, schedule, and performance.

Responsibilities

• Oversee daily lodge/villa operations across accommodations, F&B, dining, and guest services.
• Supervise staff, including training, scheduling, and performance feedback.
• Ensure top-tier guest satisfaction and proactive handling of issues.
• Enforce health and safety standards and procedures.
• Stay updated on industry trends, regulations, and best practices.
• Maintain exceptional attention to detail across guest experiences.

Skills

Leadership

Guest service

Staff management

Computer skills

English communication

Problem solving

Health & safety

Food & Beverage knowledge

Driver's license

Wildlife conservation

Job description

HotelJobs seeks a Lodge Manager in Mpumalanga to oversee daily lodge operations, including accommodations and F&B, while leading staff and ensuring outstanding guest experiences. The role emphasizes safety, brand standards, and coordinated cross-department performance to achieve guest satisfaction and operational excellence.

Ideal candidates bring proven leadership in safari lodge settings, a strong service ethos, and a collaborative approach to guest services, with valid driver’s license and