Events, Conferencing & Guest Experience Manager

Dream Hotels & Resorts; Jozini; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Dream Hotels & Resorts' Jozini Tiger Lodge & Spa seeks an experienced events leader to manage conferences, weddings and entertainment, driving revenue and delivering exceptional guest experiences.

With a focus on creating engaging programs for adults and children, you will coordinate multi-department operations, build client relationships, and ensure flawless event execution in a lakeside 4-star setting in northern KwaZulu-Natal.

Qualifications

• Matric Certificate.
• Hospitality or Events Management qualification (advantageous).
• Ensure compliance with health, safety, and hygiene standards.

Responsibilities

• Plan, coordinate, and execute all events (corporate, weddings, conferences, functions).
• Liaise with clients to understand requirements, objectives, and budgets.
• Develop detailed event proposals, timelines, and run sheets.
• Oversee event setup, execution, and breakdown to ensure seamless delivery.
• Coordinate with internal departments (kitchen, housekeeping, maintenance, F&B).
• Act as the main point of contact for all events and conferencing clients.
• Build and maintain strong client relationships to drive repeat business.
• Conduct site inspections and presentations for prospective clients.
• Handle client queries, feedback, and complaints professionally and promptly.
• Oversee daily operations of conference and event facilities.
• Ensure venues are set up according to specifications and brand standards.
• Work closely with the operations team to ensure smooth service flow.
• Maintain health and safety compliance.

Skills

Conferencing & banqueting

Weddings coordination

Guest experience management

Revenue generation

Education

Matric Certificate

Hospitality or Events Management qualification

Job description

Tucked in the heart of the Elephant Coast, this 4-star lakeside getaway is on track to becoming one of the most sought-after destinations in northern KwaZulu-Natal. We've got big plans in the pipeline and need talented individuals to help steer us in the right direction. Jozini Tiger Lodge & Spa is an anchor property of Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we're on a mission to actively create a brighter future.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritise integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview

To lead and manage all conferencing, banqueting, weddings, and entertainment operations at Jozini Tiger Lodge, while acting as a key revenue and guest experience driver. The role is responsible for maximizing revenue through events and experiences, delivering exceptional guest satisfaction, and creating engaging entertainment programs for both adults and children, ensuring a memorable and differentiated lodge experience.

Key Responsibilities

• Plan, coordinate, and execute all events (corporate, weddings, conferences, functions)
• Liaise with clients to understand requirements, objectives, and budgets
• Develop detailed event proposals, timelines, and run sheets
• Oversee event setup, execution, and breakdown to ensure seamless delivery
• Coordinate with internal departments (kitchen, housekeeping, maintenance, F&B)
• Act as the main point of contact for all events and conferencing clients
• Build and maintain strong client relationships to drive repeat business
• Conduct site inspections and presentations for prospective clients
• Handle client queries, feedback, and complaints professionally and promptlyOversee daily operations of conference and event facilities
• Ensure venues are set up according to specifications and brand standards
• Work closely with the operations team to ensure smooth service flow
• Matric Certificate
• Hospitality or Events Management qualification (advantageous)
• Ensure compliance with health, safety, and hygiene standards

Theoretical Knowledge & Experience

• Minimum 5 years' experience in hospitality with exposure to:
• Conferencing and banqueting
• Weddings and event coordination
• Guest experience and/or front office operations
• Proven track record in revenue generation and event sales