Guest-Centric Waitstaff — F&B Service Specialist

Pullman Hotels & Resorts; Cape Town; On-site; ZAR 100,000 - 156,000; Full time

Job summary

Pullman Hotels & Resorts in Cape Town is seeking a confident Waitron to prepare the dining area, greet guests, take and relay orders, and provide high-standard service at the point of sale in line with the hotel’s F&B concept.

The role involves room service, upselling hotel facilities, ensuring hygienic service and accurate order delivery, while maintaining a clean dining area and following safety procedures.

Qualifications

• Matric (Grade 12) is required.
• Previous experience in the hotel industry.
• Knowledge in food and beverage is required.

Responsibilities

• Prepare dining area and serve guests at the point of sale.
• Take and relay orders via POS; upsell hotel facilities and services.
• Deliver orders and ensure food quality and temperature.
• Maintain cleanliness and hygiene of tables and service areas.
• Assist with room service and telephone inquiries.
• Follow safety procedures and hotel policies.

Skills

Hospitality experience

Customer service

Education

Matric (Grade 12)

Hotel industry experience

Food & beverage knowledge

Job description

Pullman Hotels & Resorts in Cape Town is seeking a confident Waitron to prepare the dining area, greet guests, take and relay orders, and provide high-standard service at the point of sale in line with the hotel’s F&B concept.

The role involves room service, upselling hotel facilities, ensuring hygienic service and accurate order delivery, while maintaining a clean dining area and following safety procedures.