Growth-Focused Universal Banker: Elevate Client Solutions

Standard Bank Group; Germiston; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Standard Bank Group in Germiston is seeking an experienced Universal Banker to join our branch network. You will engage clients, assess their financial needs and offer appropriate banking solutions while upholding risk, compliance and FAIS requirements.

You will open and manage client accounts, promote digital channels, and contribute to sales targets through effective relationship building and product knowledge. A FAIS-aligned qualification and 3–4 years in branch banking are preferred.

Qualifications

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening processes and customer acceptance requirements.

Responsibilities

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Skills

Client engagement

Sales

Banking product knowledge

Education

National Certificate or equivalent NQF 5 FAIS-aligned qualification

Job description

Standard Bank Group in Germiston is seeking an experienced Universal Banker to join our branch network. You will engage clients, assess their financial needs and offer appropriate banking solutions while upholding risk, compliance and FAIS requirements.

You will open and manage client accounts, promote digital channels, and contribute to sales targets through effective relationship building and product knowledge. A FAIS-aligned qualification and 3–4 years in branch banking are preferred.