Growth-Focused Branch Advisor

FirstRand Bank Limited; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Opportunities to build relationships

Challenging working environment

Personal and professional growth

Brand ambassador opportunities

Job summary

FirstRand Bank Limited in Bloemfontein is actively seeking to grow its branch advisory team. The Branch Advisor role focuses on delivering compliant financial advice, building lasting client relationships, and guiding customers to suitable banking solutions in a high-volume branch setting.

Candidates should have Grade 12 or higher and 1–3 years in customer-facing financial services. The role emphasizes FAIS, FICA, and TCF compliance, with opportunities for personal and career growth within the

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields.
• 1–3 years in customer-facing roles within financial services.

Responsibilities

• Build and manage long-term client relationships.
• Provide compliant, professional financial advice.
• Educate customers on banking platforms and products.
• Achieve individual and branch targets.
• Maintain accurate client records and documentation.
• Ensure interactions follow FAIS, FICA, TCF, and governance standards.
• Stay updated on industry trends and product knowledge.
• Manage leads and referrals with timely follow-ups.

Skills

Client focus

Ethical advice

Communication skills

Interpersonal skills

Persuasive sales

Planning & organization

Attention to detail

Compliance awareness

Education

Grade 12 / NQF4

NQF5 Banking / Admin / Customer Service FAIS

Job description

FirstRand Bank Limited in Bloemfontein is actively seeking to grow its branch advisory team. The Branch Advisor role focuses on delivering compliant financial advice, building lasting client relationships, and guiding customers to suitable banking solutions in a high-volume branch setting.

Candidates should have Grade 12 or higher and 1–3 years in customer-facing financial services. The role emphasizes FAIS, FICA, and TCF compliance, with opportunities for personal and career growth within the