Growth Enablement Manager

Sage; Johannesburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Life Insurance

Income Protection

Critical Illness cover

Funeral Assistance

Provident fund

Medical aid subsidy

Sage Academy leave

Annual leave 15 days (20 for permanent

Volunteer days

Employee Assistance Program

Flexible work patterns

Job summary

Sage is hiring a Growth Enablement Manager in Johannesburg to turn growth strategy into executable initiatives across Customer Support, Go-To-Market, and Centre of Excellence. You will embed commercial awareness, drive revenue protection and expansion, and coach teams to deliver superior customer outcomes in a hybrid role requiring on-site presence three days a week.

You’ll partner with learning, operations and leadership to improve processes, use performance insights to shape initiatives, and

Qualifications

• Experience in revenue growth, revenue protection and expansion initiatives.
• Experience delivering initiatives tied to revenue growth, retention, or lead generation.
• Ability to turn strategic priorities into operational plans and deliverables.
• Experience using data to identify opportunities, monitor performance and improve outcomes.
• Experience working across multiple functions to deliver shared business outcomes.
• Experience enabling colleagues through coaching, learning or best-practice initiatives.
• Ability to manage multiple initiatives concurrently and maintain delivery accountability.
• Strong communication and influence across organisational levels.

Responsibilities

• Develop and own annual and quarterly revenue enablement plans focused on customer value, revenue protection and expansion.
• Partner with Go-To-Market teams to turn growth plans into campaigns that generate upsell and cross-sell opportunities.
• Support teams and leaders in customer engagement, revenue protection and lead generation.
• Define and manage reward and incentive approaches that support revenue contribution.
• Collaborate with Centre of Excellence to improve processes, practices and technology (including next-best-action).
• Work with Learning, Coaching and Operations to build colleague confidence and capability in identifying growth opportunities.
• Track performance with the Regional Director and identify opportunities to improve results.
• Build strong relationships across business areas and manage interdependencies.
• Apply High Performing Culture to drive performance and customer growth.
• Support delivery of the global Support & Grow strategy across the AME region.

Skills

Commercial growth experience

Customer support / success

Stakeholder influence

Cross-functional collaboration

Enablement / coaching

Program / project management

Data-driven decision making

Job description

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We’re looking for a Growth Enablement Manager to help drive revenue growth, customer retention and commercial effectiveness across our AME Customer Support organisation.

In this highly collaborative role, you’ll turn our growth strategy into practical initiatives that enable customer-facing teams to protect and expand revenue, identify new opportunities and deliver great customer outcomes.

You’ll work across Customer Support, Go-To-Market, Centre of Excellence, Learning, Coaching and Operations to embed a strong culture of commercial awareness, continuous improvement and high performance.

This is a hybrid role that requires a minimum of three days per week on-site at our Johannesburg office.

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• Develop and own annual and quarterly revenue enablement plans focused on customer value, revenue protection and expansion.
• Partner with Go-To-Market teams to turn growth plans into actionable campaigns that generate upsell and cross-sell opportunities.
• Support teams and leaders in developing best-practice approaches to customer engagement, revenue protection and lead generation.
• Define and manage reward and incentive approaches that support revenue contribution.
• Work with the Centre of Excellence to improve processes, practices and technology, including next-best-action capabilities.
• Partner with Learning, Coaching and Operations teams to build colleague confidence and capability in identifying and developing growth opportunities.
• Track performance alongside the Regional Director, identifying opportunities to improve results and meet or exceed targets.
• Build strong relationships across multiple business areas and manage interdependencies effectively.
• Use the High Performing Culture methodology to encourage strong performance and maintain a clear focus on customer growth.
• Support the delivery of the global Support & Grow strategy across the AME region.

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You’ll be someone who can connect strategy, people and commercial outcomes, turning growth objectives into clear initiatives that customer-facing teams can successfully deliver.

You’ll be comfortable working across different teams and functions, using performance insights to identify opportunities and building strong relationships to influence change. Most importantly, you’ll bring a strong customer mindset and a passion for enabling teams to confidently protect, grow and deliver greater value from customer relationships.

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• Relevant experience in commercial growth, customer support, customer success, sales enablement or commercial operations.
• Experience delivering initiatives linked to revenue growth, revenue protection, customer retention, lead generation or customer value.
• Demonstrated experience turning strategic priorities into operational plans and delivering them through to completion.
• Experience using commercial, customer or operational data to identify opportunities, monitor performance and improve outcomes.
• Experience working across multiple functions or stakeholder groups to deliver shared business outcomes.
• Experience supporting colleague capability development through enablement, coaching, learning or best-practice initiatives.
• Experience managing multiple initiatives or workstreams concurrently and maintaining accountability for delivery.
• Ability to communicate clearly and influence stakeholders across different organisational levels.

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• Work away scheme for up to 10 weeks a year.
• Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.
• Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.
• Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.
• Funeral Assistance: A benefit payable upon the death of a colleague's spouse or children, or to a colleague's dependents in the event of the colleague's death.
• Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.
• Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,760 pm.
• Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.
• 15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increases with seniority. 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.
• Paid 5 days yearly to volunteer through our Sage Foundation.
• Employee Assistance Program: free, 24/7 short-term counselling, practical support and coaching for you and your family.
• Flexible work patterns and hybrid working.

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Customer Operations

South Africa

Johannesburg

Hybrid

Working at Sage means you’re supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business.

Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact.

Explore our culture and benefits: sage.com/careers/working-at-sage

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, contact [e-mail].

Growth Enablement Manager

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Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.