Global HR & Payroll Service Desk - 1st Line Support

ADvTECH; Sandton; On-site; ZAR 180,000 - 340,000; Full time

Job summary

ADvTECH in Sandton is seeking a Service Desk Analyst to provide 1st line support for SAP SuccessFactors Employee Central and payroll platforms across the group. You will assist users to resume operations, log and escalate incidents, monitor progress, and uphold SLA commitments.

Prior payroll or people administration experience is preferred along with strong customer service skills. The role requires discreet handling of confidential information and the ability to work across multiple brands and

Qualifications

• National Senior Certificate (NQF 4) required.
• IT diploma or certificate (NQF 5+) or payroll/people admin credential.
• One year of service desk, IT support or payroll administration experience.
• Working knowledge of payroll or HCM systems at end-user level.
• ITIL 4 Foundation is ideal.
• SAP SuccessFactors Employee Central exposure is advantageous.
• Exposure to payroll platforms such as PaySpace or Deel is a plus.
• Customer service or contact centre certification is advantageous.
• A second SA official language is a plus.

Responsibilities

• Provides 1st level support on assigned applications within SLA.
• Monitors and administers application and systems problems.
• Assists with daily administration tasks (checks, maintenance and upgrades).
• Provides accurate verbal and written reporting for investigations and resolutions.
• Administer the Access Control System i.e. grant access rights, channel access calls, update & terminate.

Skills

Customer service

IT support

Attention to detail

Education

National Senior Certificate

IT diploma or certificate (NQF 5+)

Payroll/People administration qualification

1 year service desk experience

End-user payroll/HCM system knowledge

Tools

SAP SuccessFactors

PaySpace

Deel

Job description

ADvTECH in Sandton is seeking a Service Desk Analyst to provide 1st line support for SAP SuccessFactors Employee Central and payroll platforms across the group. You will assist users to resume operations, log and escalate incidents, monitor progress, and uphold SLA commitments.

Prior payroll or people administration experience is preferred along with strong customer service skills. The role requires discreet handling of confidential information and the ability to work across multiple brands and