Global Customer Support Consultant – Tech & Telecom (SA)

MyRemota; Pretoria; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

MyRemota is hiring a Customer Support Consultant for a South Africa region. The role emphasizes delivering effective technical support and clear communication to users, with a focus on accurate issue reproduction and timely resolution.

Strong CRM skills and problem-solving ability are essential, as is writing clear tickets and collaborating with internal teams to ensure customer satisfaction and smooth service delivery.

Formación

• CRM proficiency and customer-facing communication.
• Strong problem-solving and diagnostic abilities.
• Technical support knowledge across software/hardware.
• Clear writing for tickets, guides, and responses.
• Effective communication with customers and internal teams.
• Organized workflow and time management.
• Attention to details in issue reproduction and resolution.

Conocimientos

CRM

Problem Solving

Technical Support

Writing

Communication

Organizational Skills

Attention to Detail

Descripción del empleo

MyRemota is hiring a Customer Support Consultant for a South Africa region. The role emphasizes delivering effective technical support and clear communication to users, with a focus on accurate issue reproduction and timely resolution.

Strong CRM skills and problem-solving ability are essential, as is writing clear tickets and collaborating with internal teams to ensure customer satisfaction and smooth service delivery.