Global Collections Specialist: AR & High-Value Accounts (Hybrid)

Impact; Cape Town; Hybride; ZAR 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Mental health support

RSUs (3-year vesting)

Coursera access

Parental leave

Tech stipend

Résumé du poste

impact.com is seeking a Global Collection Specialist to oversee end-to-end payments collection for mid-to-high value accounts across regions. You will support AR process improvements and onboarding of acquisitions into existing AR workflows, reporting to the Global Collection Manager.

Responsibilities include creditworthiness reviews, dispute and agency management, aging analytics, and KPI reporting. Strong Excel + Netsuite experience and 5+ years in collections are required.

Qualifications

• 5+ years AR/collections experience in large portfolios.
• Degree or Diploma in Finance, Business Administration or similar.
• Experience with ERP systems such as Netsuite or similar.
• Advanced Excel skills (Pivot tables, VLOOKUP/XLOOKUP, Reporting and analysis).
• Experience in AI-driven automation and process improvement initiatives.

Responsabilités

• Manage collection efforts for high-value accounts across multiple regions.
• Support integration of acquisitions into existing AR processes and assist with transitional collections.
• Conduct creditworthiness reviews and ongoing risk assessments for significant accounts.
• Manage escalated disputes, bankruptcies, and external collections agency relationships.
• Assist in preparing aging reports, monthly analytics, and key AR metrics.
• Evaluate and propose improvements to collection procedures aligned with business growth.
• Support internal and external audit requirements by providing reports, reconciliations, and analysis.
• Serve as a backup resource for Analysts and the Collections Team as needed.
• Participate in AR process improvement projects (AI Driven Automation, AR campaigns, Netsuite enhancements).
• Other duties as assigned to support department OKRs.

Connaissances

AR experience

Analytical skills

Credit risk assessment

Strong communication

Formation

Finance/Business degree or diploma

Outils

Netsuite

Excel

Description du poste

impact.com is seeking a Global Collection Specialist to oversee end-to-end payments collection for mid-to-high value accounts across regions. You will support AR process improvements and onboarding of acquisitions into existing AR workflows, reporting to the Global Collection Manager.

Responsibilities include creditworthiness reviews, dispute and agency management, aging analytics, and KPI reporting. Strong Excel + Netsuite experience and 5+ years in collections are required.