Global Client & Participant Support Specialist

WatersEdge Solutions; Johannesburg; Hybrid; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Exposure to global clients

Opportunity for growth

Collaborative team environment

Job summary

WatersEdge Solutions is recruiting for a Client and Participant Support Associate in Johannesburg, South Africa. This role focuses on client service, problem-solving, and assisting global users in a structured environment. You will support client administration, handle participant queries, and ensure service quality.

The ideal candidate should possess excellent communication skills and attention to detail, along with a Bachelor's degree in a relevant field. The position offers an opportunity to grow within a specialized SaaS environment.

Qualifications

• Bachelor's degree preferred in a related field.
• Excellent written and verbal communication skills.
• Strong attention to detail and documentation discipline.

Responsibilities

• Support onboarding of new clients and migration of client data.
• Handle inbound participant calls and tickets across global time zones.
• Track all interactions in CRM/ticketing systems.

Skills

Excellent communication skills

Problem-solving skills

Attention to detail

Service-oriented

Education

Bachelor's degree in Business, Commerce, HR, Operations

Tools

CRM/ticketing tools

Spreadsheets

Job description

WatersEdge Solutions is recruiting for a Client and Participant Support Associate in Johannesburg, South Africa. This role focuses on client service, problem-solving, and assisting global users in a structured environment. You will support client administration, handle participant queries, and ensure service quality.

The ideal candidate should possess excellent communication skills and attention to detail, along with a Bachelor's degree in a relevant field. The position offers an opportunity to grow within a specialized SaaS environment.