German Speaking Sales & Customer Service Representative

Initiate; Cape Town; Presencial; ZAR 240 000 - 320 000; Tempo integral

Resumo da oferta

Initiate in Cape Town is seeking a German-speaking Customer Service & Sales Representative to support an international airline brand. You will assist passengers with travel-related enquiries, reservations, and concerns, delivering professional and efficient service across their journey.

The role requires native-level German, strong communication, and the ability to perform in a fast-paced contact centre. You will work 40 hours per week in rotational shifts, including weekends/public holidays,

Qualificações

• Native-level fluency in German with excellent written and spoken communication.
• Strong computer literacy and technical aptitude.
• Excellent communication and customer service skills.
• Ability to remain composed and solution-focused when handling challenging enquiries.
• Flexibility to work rotational shifts, including weekends and public holidays.

Responsabilidades

• Assist German- and English-speaking passengers with travel-related enquiries before and after flights.
• Handle incoming customer calls and written correspondence relating to reservations, travel arrangements and general customer service.
• Use airline reservation systems to access information, manage enquiries and provide accurate assistance.
• Respond to passenger complaints and resolve service issues professionally and efficiently.
• Maintain high standards of customer service while meeting agreed performance targets and KPIs.
• Communicate clearly with international customers, ensuring a positive and professional experience.
• Adapt to a dynamic contact centre environment where accuracy, efficiency and timely responses are essential.

Conhecimentos

German fluency

Customer service

Communication skills

Computer literacy

Work in shifts

Ferramentas

Airline reservation systems

Descrição da oferta de emprego

Are you fluent in German and passionate about delivering outstanding customer experiences?

We're looking for a German-Speaking Customer Service & Sales Representative to support an internationally recognised airline brand. In this role, you'll assist passengers with travel-related enquiries, reservations and customer concerns, ensuring they receive professional and efficient support throughout their journey.

This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and enjoys engaging with people from different backgrounds.

Key Responsibilities

• Assist German- and English-speaking passengers with travel-related enquiries before and after their flights.
• Handle incoming customer calls and written correspondence relating to reservations, travel arrangements and general customer service.
• Use airline reservation systems to access information, manage enquiries and provide accurate assistance.
• Respond to passenger complaints and resolve service issues professionally and efficiently.
• Maintain high standards of customer service while meeting agreed performance targets and KPIs.
• Communicate clearly with international customers, ensuring a positive and professional experience.
• Adapt to a dynamic contact centre environment where accuracy, efficiency and timely responses are essential.

Minimum Requirements

• Native-level fluency in German, with excellent written and spoken communication skills. Candidates with an advanced level of German may also be considered.
• Must be based in South Africa.
• South African citizens or permanent residence permit holders only.
• Strong computer literacy and technical aptitude.
• Excellent communication and customer service skills.
• Ability to remain composed and solution-focused when handling challenging enquiries.
• Flexibility to work rotational shifts, including weekends and public holidays.
• No criminal record.
• Previous customer service experience is advantageous.

Remote Work Requirements

• Contract: Permanent, full-time employment.
• Working Hours: 40 hours per week, on a rotational shift basis.
• Operational Coverage: 24/7, including weekends and public holidays.

To work successfully from home, candidates must have:

• A reliable fixed-line fibre or ADSL internet connection with a minimum speed of 20 Mbps upload and download.
• A fixed-line connection, as wireless internet solutions are not accepted.
• A UPS or suitable backup power solution to maintain internet connectivity during load shedding or other power interruptions.