German-Speaking Onboarding & Account Manager (SaaS)

Octivfitness; Cape Town; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Positive work environment

Ongoing training and mentorship

Opportunities for professional development

Job summary

A dynamic health tech company is seeking a German Speaking Onboarding Executive & Account Manager in Cape Town. This role involves onboarding new clients, managing client relationships, and ensuring a smooth onboarding experience. The ideal candidate will be fluent in English and ideally German, with experience in customer service and strong communication skills. This position offers a hybrid work structure in a fast-growing environment.

Qualifications

• Preference for applicants who are fluent in English and preferably German.
• Prior experience in a customer service/onboarding role is essential.
• Ability to multitask and handle several responsibilities simultaneously.

Responsibilities

• Onboard new clients and assist with account setup and migrations.
• Serve as the main contact for client concerns via email or calls.
• Build and maintain strong client relationships for long-term partnerships.

Skills

Fluent in English

Fluent in German

Customer service experience

Excellent communication skills

Organisational skills

Outgoing personality

Education

Tertiary education or 2 years experience in customer service/SaaS

Job description

A dynamic health tech company is seeking a German Speaking Onboarding Executive & Account Manager in Cape Town. This role involves onboarding new clients, managing client relationships, and ensuring a smooth onboarding experience. The ideal candidate will be fluent in English and ideally German, with experience in customer service and strong communication skills. This position offers a hybrid work structure in a fast-growing environment.