German Customer Support Agent (Relocation Support Provided)

Cross Border Talents; Hillcrest; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban

Company-paid accommodation

Competitive salary

Paid training

Modern offices

Diverse team

Job summary

Cross Border Talents in Durban is seeking a German-speaking Customer Support Agent to join an international retail project. You will assist German-speaking customers by phone, email, and chat, helping with orders, deliveries, returns, and product questions.

Relocation support is provided. You’ll work in Umhlanga’s modern offices with a friendly, diverse team and clear KPIs focused on quality and customer satisfaction.

Qualifications

• Matric (Grade 12).
• Valid permission to work in South Africa.
• Clear criminal and credit record.
• Customer service or call centre experience (retail experience is a plus).
• Strong communication and problem-solving skills.
• Comfortable in a fast-paced environment.
• Open to rotational shifts (including weekends).
• Basic computer literacy.

Responsibilities

• Support customers in German via phone, email, and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service

Communication skills

Problem solving

Education

Matric/Grade 12

Tools

Computer literacy

Job description

German Customer Support Agent (Relocation Support Provided)

Job Openings German Customer Support Agent (Relocation Support Provided)

About the job German Customer Support Agent (Relocation Support Provided)

Join an international team in sunny Durban!

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We're hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment - this role is for you.

What you'll be doing

• Support customers in German via phone, email, and chat
• Assist with orders, deliveries, returns, and product questions
• Resolve complaints with empathy and professionalism
• Escalate complex issues when needed
• Update and maintain accurate customer records
• Meet quality standards and customer satisfaction KPIs

What we're looking for

• Matric (Grade 12)
• Valid permission to work in South Africa
• Clear criminal and credit record
• Customer service or call centre experience (retail experience is a plus)
• Strong communication and problem-solving skills
• Comfortable in a fast-paced environment
• Open to rotational shifts (including weekends)
• Basic computer literacy

What you get

• Competitive salary package (R20,000 - R25,000/month)
• Paid training & full onboarding
• Modern offices in a prime Umhlanga location
• Friendly, diverse team environment

We make your move easy:

• 1x flight to Durban before your start date
• 20 nights of company-paid accommodation

Who thrives here?

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.