Generative AI & CX Scientist (LLM & Agentic)

Vodafone; Midrand; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Vodacom is seeking a Data Scientist specializing in Generative AI and Agentic AI to design and deliver next-generation, AI-powered customer experience solutions. You will build production-grade LLM-powered systems and agentic workflows enabling real-time decisioning, intelligent automation, and proactive, personalized engagement across Vodacom’s digital channels and markets.

This role operates at the intersection of LLMs, agent orchestration, and customer intelligence, transforming raw customer

Qualifications

• Experience designing and delivering GenAI/LLM powered CX solutions.
• Proficiency with AI architectures, prompt engineering, and model eval.
• Knowledge of data pipelines and MLOps for production use.

Responsibilities

• Design, build, and deploy LLM-powered applications for customer experience.
• Develop RAG architectures and agentic AI workflows for CX journeys.
• Implement monitoring, safety controls, and production-readiness practices.
• Enable real-time decisioning and proactive customer engagement across channels.

Skills

Generative AI

LLM systems

Agentic AI

RAG

Job description

Vodacom is seeking a Data Scientist specializing in Generative AI and Agentic AI to design and deliver next-generation, AI-powered customer experience solutions. You will build production-grade LLM-powered systems and agentic workflows enabling real-time decisioning, intelligent automation, and proactive, personalized engagement across Vodacom’s digital channels and markets.

This role operates at the intersection of LLMs, agent orchestration, and customer intelligence, transforming raw customer