General Technician (Cape Town)

Mustek Limited; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mustek Limited seeks a hands-on Technician to service, test and repair computer equipment including PCs, tablets, notebooks, monitors, printers and related components. You will provide ICT support to customers and ensure adherence to SLA and safety guidelines.

Responsibilities include completing repairs, logging test results, maintaining stock returns, and delivering professional service at the front desk or via phone/email. A Matric and CompTIA A+ are required, with N+ preferred.

Qualifications

• Matric is required.
• CompTIA A+ certification is required.
• N+ certification preferred.
• Valid driver’s license preferred.
• Minimum 2 years' experience as a technician.

Responsibilities

• Complete optimum number of repairs per day according to the discipline; minimum 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintain a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on ERP immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update notes on Studio.

Skills

Problem solving

Communication skills

Technical skills

ICT industry knowledge

Windows 10 knowledge

Education

Matric

CompTIA A+

N+ (preferred)

Valid driver’s license (preferred)

Job description

Job Purpose

The technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities

Technician Service

• Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on ERP immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.

Customer Focus

• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.

General

• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.
• Make recommendations to direct superior in terms of growth, better customer service, etc.

Housekeeping

• Clean work area once a week before closing off.
• Follow all quality and health & safety requirements, and report any safety hazards or faulty equipment/facilities promptly

Qualification and Experience

• Matric
• CompTIA A+
• N+ (preferred)
• Valid driver’s license (preferred)
• Min of 2 years experience as a technician

Skills and Knowledge

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10).
• Knowledge of relevant technologies hardware
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis