General Manager - Used Vehicle Operations

Arcs; Cape Town; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Arcs is seeking a commercially driven General Manager – Used Vehicle Operations to oversee and grow our used vehicle operation in Brackenfell, Cape Town. You will be responsible for overall performance, including sales, profitability, stock management, pricing and staff leadership.

The role requires hands-on leadership, a strong automotive background, and a track record of delivering sales and gross profit in a used vehicle environment.

Qualifications

• Matric Certificate is required.
• Code 8 Driver’s Licence is required.
• Minimum 5 years’ management experience within the automotive industry.
• Proven experience managing a used vehicle dealership or used vehicle lot.
• Demonstrated ability to achieve sales, gross profit and profitability targets.
• Strong understanding of used vehicle stock management, vehicle pricing and stock turn.
• Experience managing, motivating and developing a sales team.
• Strong financial, commercial and negotiation skills.
• Computer literate with good Excel and reporting skills.
• Dealership management systems and CRM experience will be advantageous.

Responsibilities

• Manage the overall day-to-day operations of the used vehicle lots.
• Drive vehicle sales, gross profit and overall profitability.
• Develop and implement strategies to achieve monthly and annual targets.
• Oversee stock acquisition, trade-ins, vehicle evaluations, pricing and stock ageing.
• Manage reconditioning costs and ensure vehicles are retail-ready.
• Lead, motivate and manage the sales and support teams.
• Set performance targets and monitor individual and departmental results.
• Analyse sales, stock and financial reports to identify opportunities for growth.
• Control operational expenses and ensure efficient business operations.
• Maintain high standards of customer service and resolve escalated queries.
• Ensure effective lead management, CRM usage and customer follow-up.
• Ensure compliance with company policies, procedures and relevant legislation.
• Work with senior management to improve performance, grow market share and maximise profitability.

Skills

Leadership

Sales leadership

Strategic thinking

Negotiation

Excel reporting

CRM experience

Code 8 driver's licence

Stock management

Education

Matric Certificate

Tools

Dealership management systems

CRM

Job description

General Manager – Used Vehicle Operations

Location: Brackenfell, Cape Town
An exciting opportunity is available for an experienced and commercially driven General Manager – Used Vehicle Operations to oversee and grow a successful used vehicle operation in Brackenfell.
The successful candidate will be responsible for the overall performance of the operation, including sales, profitability, stock management, vehicle pricing, staff performance and operational efficiency. This role requires a hands-on leader with strong automotive industry knowledge and a proven track record of driving sales and gross profit in a used vehicle environment.

Minimum Requirements:

• Matric Certificate.
• Valid Code 8 Driver’s Licence.
• Minimum 5 years’ management experience within the automotive industry.
• Proven experience managing a used vehicle dealership or used vehicle lot.
• Demonstrated ability to achieve sales, gross profit and profitability targets.
• Strong understanding of used vehicle stock management, vehicle pricing and stock turn.
• Experience managing, motivating and developing a sales team.
• Strong financial, commercial and negotiation skills.
• Computer literate, with good Excel and reporting skills.
• Dealership management systems and CRM experience will be advantageous.

Key Responsibilities:

• Manage the overall day-to-day operations of the used vehicle lots.
• Drive vehicle sales, gross profit and overall profitability.
• Develop and implement strategies to achieve monthly and annual targets.
• Oversee stock acquisition, trade-ins, vehicle evaluations, pricing and stock ageing.
• Manage reconditioning costs and ensure vehicles are retail-ready.
• Lead, motivate and manage the sales and support teams.
• Set performance targets and monitor individual and departmental results.
• Analyse sales, stock and financial reports to identify opportunities for growth.
• Control operational expenses and ensure efficient business operations.
• Maintain high standards of customer service and resolve escalated queries.
• Ensure effective lead management, CRM usage and customer follow-up.
• Ensure compliance with company policies, procedures and relevant legislation.
• Work with senior management to improve performance, grow market share and maximise profitability.

Skills & Competencies:

• Strong leadership and people-management abilities.
• Excellent sales and commercial acumen.
• Sound financial and business management skills.
• Strong negotiation and decision-making abilities.
• Excellent communication and interpersonal skills.
• Target-driven, organised and results-oriented.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving and strategic-thinking skills.