General Manager | Luxury Hotel | Madagascar | Lb

HotelJobs; South Africa; On-site; ZAR 1,321,000 - 2,312,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Kendrick Recruitment seeks a General Manager to oversee the operations of a luxury hotel in Madagascar. The candidate will lead a multicultural team, drive profitability and guest satisfaction in an international luxury setting.

The role requires strong operational and financial skills, with a hands-on management style and ability to relocate to an island destination. Live-in accommodation is included. Experience in remote resort environments would be advantageous.

Qualifications

• Proven experience as a General Manager or senior hotel management.
• Strong financial management skills, budgeting and forecasting.
• Experience leading multicultural teams to deliver luxury service.
• Excellent communication and problem-solving abilities.
• Willingness to relocate internationally to an island resort.

Responsibilities

• Oversee day-to-day hotel operations, ensuring highest standards across departments.
• Lead and develop the management team and staff, fostering professionalism and accountability.
• Deliver exceptional guest experiences with personalised service and attention to detail.
• Manage budgets, revenue generation and cost control to drive profitability.
• Collaborate with sales/marketing to strengthen market position and attract business.
• Ensure compliance with health and safety and luxury service standards.
• Recruitment, training, performance reviews and workforce planning.

Skills

Leadership

Financial management

Guest relations

Operations management

Communication

Education

Hospitality management degree

Tools

PMS systems

Job description

NOW HIRING: General Manager | Luxury Hotel | Madagascar

About the Opportunity

Kendrick Recruitment is seeking an experienced and dynamic General Manager to oversee the operations of a luxury hotel in Madagascar. This is an exciting opportunity for a hospitality leader with a strong operational background, excellent commercial awareness and a passion for delivering exceptional guest experiences in an international luxury environment. The successful candidate will be responsible for the overall performance of the property, ensuring operational excellence, financial sustainability, high service standards and effective team leadership.

Key Responsibilities

• Oversee the full day-to-day operations of the hotel, ensuring all departments function efficiently and to the highest standards.
• Lead, motivate and develop the management team and hotel staff, fostering a culture of professionalism and accountability.
• Ensure exceptional guest experiences through personalised service and consistent attention to detail.
• Monitor guest feedback, address complaints professionally and implement improvements where necessary.
• Manage budgets, financial performance, revenue generation and operational expenditure.
• Drive occupancy, profitability and overall business performance through effective planning and commercial strategies.
• Oversee front office, housekeeping, food and beverage, maintenance and other operational departments.
• Ensure compliance with health and safety regulations, hygiene standards and relevant local legislation.
• Develop and implement operational procedures to improve efficiency and maintain luxury service standards.
• Manage recruitment, staff training, performance reviews and workforce planning.
• Build and maintain strong relationships with suppliers, business partners and other stakeholders.
• Monitor stock control, purchasing and cost management across the property.
• Collaborate with sales and marketing teams to strengthen the hotel's market position and attract new business.
• Prepare operational reports and provide regular updates on performance, challenges and business opportunities.
• Represent the property professionally and uphold its reputation within the luxury hospitality market.

Key Requirements

• Proven experience as a General Manager or in a senior hotel management position within a luxury hotel, resort or comparable hospitality establishment.
• A relevant hospitality or hotel management qualification would be advantageous.
• Strong financial management skills, including budgeting, forecasting and cost control.
• Demonstrated ability to lead, develop and motivate multicultural teams.
• Excellent knowledge of hotel operations, guest relations and luxury service standards.
• Strong commercial awareness and a track record of improving operational and financial performance.
• Exceptional communication, leadership and problem-solving skills.
• The ability to manage multiple departments and make sound operational decisions.
• A proactive, hands-on management style with a strong focus on guest satisfaction.
• Adaptability and willingness to relocate to an international island destination.
• Experience working in remote resort or island environments would be advantageous.

Package

• Salary: Depending on experience.
• Live-in accommodation.