Remote Island Luxury Lodge Operations Leader – Madagascar

HotelJobs; South Africa; Remote; ZAR 1,482,000 - 2,141,000; Full time

Benefits offered by this job

Medical coverage included

Full board: Accommodation and meals

Job summary

Kendrick Recruitment is seeking an experienced Lodge Operations Manager for an ultra-luxury remote island lodge off the northern coast of Madagascar. This senior role demands hands-on leadership, exceptional guest focus and proven operations management in luxury settings, preferably remote island properties.

Malagasy work permit eligibility is required; French language skills are a strong advantage. The role requires managing Front Office, Housekeeping, Spa, Activities and F&B, with a focus on

Qualifications

• 5–7 years of operations management in luxury hospitality (essential).
• Experience in remote safari lodge, island resort or isolated luxury setting (essential).
• Hotel-only experience will not be considered.
• Excellent communication and interpersonal skills with multinational teams.
• Strong operational planning, logistics and problem-solving capability.
• High level of attention to detail with focus on guest satisfaction.
• Ability to manage multiple priorities calmly in a remote setting.
• Experience across Front Office, Housekeeping, Spa, Activities and F&B.
• Fluency in English (essential); French language skills are a strong advantage.
• Stable work history with contactable references.

Responsibilities

• Develop and maintain exceptional service standards across all guest-facing departments.
• Ensure end-to-end guest experience is delivered with personalization, warmth and precision.
• Respond swiftly to guest feedback and operational challenges and develop training programmes to elevate the guest experience.
• Lead and coordinate daily operations across Front Office, Housekeeping, Spa, Activities and F&B.
• Implement and uphold standard operating procedures across all departments.
• Monitor operational performance and proactively address inconsistencies.
• Maintain clear communication with all HODs and report key updates to the General Manager.
• Foster a high-performing, values-driven team culture; assist with training and scheduling.
• Oversee procurement, delivery and inventory management; ensure stock levels meet remote island needs.
• Ensure health, safety, hygiene and fire safety protocols; document incident reporting.

Skills

Operations management

Remote island experience

Leadership

Communication skills

Team management

Problem-solving

Attention to detail

Guest service orientation

English fluency

French language

Job description

Kendrick Recruitment is seeking an experienced Lodge Operations Manager for an ultra-luxury remote island lodge off the northern coast of Madagascar. This senior role demands hands-on leadership, exceptional guest focus and proven operations management in luxury settings, preferably remote island properties.

Malagasy work permit eligibility is required; French language skills are a strong advantage. The role requires managing Front Office, Housekeeping, Spa, Activities and F&B, with a focus on