General Manager (Small Business)

Be Different SA (PTY) LTD; Kempton Park; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Be Different SA (PTY) LTD is looking for a management candidate in Kempton Park, Gauteng, to oversee daily operations, lead a team, and drive customer service standards in the service-based sector of furniture care. Candidates should have proven managerial experience, excellent leadership skills, and the ability to enhance operational productivity and customer satisfaction. This role will involve financial management, team recruitment, and ongoing development of client relations.

Qualifications

• Proven management experience in a service-based business, preferably in furniture care or retail.
• Strong leadership and team management skills.
• Experience in operations, customer service, and financial oversight.

Responsibilities

• Oversee day-to-day operations of the business.
• Recruit, train, and supervise staff and contractors.
• Ensure exceptional customer service standards are maintained.
• Drive revenue growth through new business development.
• Manage budgets, expenses, and profitability.

Skills

Leadership and people management

Operational planning and execution

Customer relationship management

Financial and commercial acumen

Sales and negotiation skills

Decision-making and accountability

Time management and organization

Conflict resolution

Job description

In order to be considered, the following is required:

• Proven management experience in a service-based business, preferably in furniture care, cleaning, repairs, retail or related industries
• Strong leadership and team management skills
• Experience in operations, customer service and financial oversight
• Excellent communication and problem‑solving abilities
• Ability to multitask and manage competing priorities in a fast‑paced environment
• Proficiency in basic business software and reporting tools

Key Skills & Competencies:

• Leadership and people management
• Operational planning and execution
• Customer relationship management
• Financial and commercial acumen
• Sales and negotiation skills
• Decision‑making and accountability
• Time management and organization
• Conflict resolution

Responsibilities:

Business Operations:

• Oversee day‑to‑day operations of the business, including scheduling, service delivery, logistics and administration
• Ensure efficient workflow and timely completion of customer jobs
• Develop and implement operational processes to improve productivity and service quality
• Monitor inventory, equipment and supply requirements

Team Leadership:

• Recruit, train, supervise, and motivate technicians, office staff and contractors
• Set performance expectations and conduct regular staff evaluations
• Foster a positive, accountable and customer‑focused workplace culture
• Manage staff schedules, attendance and performance issues

Customer Service & Client Relations:

• Ensure exceptional customer service standards are maintained
• Resolve customer complaints and service issues professionally and promptly
• Build and maintain relationships with furniture retailers, insurers, manufacturers and commercial clients
• Maintain high customer satisfaction and retention levels

Sales & Business Development:

• Drive revenue growth through new business development and customer retention strategies
• Identify partnership opportunities with furniture stores, interior designers and property managers
• Monitor sales performance and develop strategies to achieve targets
• Assist with marketing initiatives, promotions and local networking opportunities

Financial Management:

• Manage budgets, expenses, cash flow and profitability
• Review financial reports and monitor key business metrics
• Approve purchases and manage operational costs effectively
• Work with ownership/accountants to ensure accurate reporting and compliance

Quality & Compliance:

• Ensure all repair and protection services meet company quality standards
• Maintain compliance with health, safety and applicable business regulations
• Implement and monitor quality control procedures
• Ensure proper handling and use of chemicals, tools and service equipment