Group Operations Manager

K-SL Group PTY LTD; Limpopo; On-site; ZAR 600,000 - 800,000; Full time

Job summary

K-SL Group PTY LTD in Limpopo is seeking a Group Operations Manager to oversee operations across all business units, ensuring efficiency and compliance with industry standards. This managerial role requires strong leadership skills and the capacity to foster a productive environment.

The ideal candidate should hold a Bachelor's degree and have 5–8 years of relevant experience in operations management, preferably in facilities management or similar industries. Strong client relation skills and financial acumen are essential.

Qualifications

• Bachelor’s degree in Business Management or Operations.
• 5–8 years’ experience in operations management.
• Experience managing multiple business units.

Responsibilities

• Manage and coordinate operations across all business units.
• Drive profitability and cost control across all divisions.
• Lead, mentor, and develop operations teams.
• Maintain strong relationships with key clients.
• Ensure compliance with industry regulations.
• Identify opportunities for operational improvement.

Skills

Strong leadership and people management skills

Financial and commercial acumen

Excellent problem-solving skills

Strong client relationship management

Knowledge of facilities operations

High attention to detail

Organizational skills

Education

Bachelor’s degree in Business Management

Minimum 5–8 years’ experience in operations management

Industry experience in facilities management preferred

Job description

Group Operations Manager

Job Purpose

The Group Operations Manager is responsible for overseeing and optimizing the day-to-day operations across all K-SL business units. The role ensures operational efficiency, service excellence, compliance, profitability, and scalable growth across Cleaning, Safety & Security, Facilities Management, and Maintenance divisions.

Key Responsibilities

Operational Oversight

• Manage and coordinate operations across all four business units.
• Ensure consistent service delivery aligned with client SLAs and company standards.
• Develop and implement operational policies, procedures, and best practices.
• Monitor performance and address operational inefficiencies.

Financial Performance

• Drive profitability and cost control across all divisions.
• Manage operational budgets and forecasts.
• Identify cost‑saving opportunities without compromising service quality.
• Oversee resource allocation to maximize productivity.

Team Leadership & Management

• Lead, mentor, and develop operations teams across all companies.
• Ensure proper staffing, training, and performance management.
• Foster a high-performance, accountable, and safety‑driven culture.
• Support succession planning and talent development.

Client & Stakeholder Management

• Maintain strong relationships with key clients.
• Ensure high levels of customer satisfaction and retention.
• Address escalations and resolve operational issues promptly.
• Support business development in retaining and growing contracts.

Compliance & Risk Management

• Ensure compliance with industry regulations, health & safety standards, and company policies.
• Oversee risk management and incident reporting processes.
• Ensure all divisions adhere to contractual obligations.

Process Improvement & Strategy Execution

• Identify opportunities for operational improvement and innovation.
• Implement systems and technology to enhance efficiency.
• Execute strategic initiatives as directed by the Group CEO.
• Standardize processes across all business units where applicable.

Key Performance Indicators (KPIs)

1. Operational Efficiency

• SLA compliance rate: >= 95%
• Job completion turnaround times within agreed timelines
• Reduction in operational inefficiencies (measured quarterly)

2. Financial Performance

• Gross profit margin per division (target set annually)
• Budget adherence (variance <= 5%)
• Cost reduction initiatives implemented per quarter

3. Client Satisfaction

• Client satisfaction score: >= 85%
• Client retention rate: >= 90%
• Number of client complaints resolved within SLA

4. People Management

• Staff turnover rate below industry benchmark
• Employee performance review completion: 100%
• Training and development targets achieved per quarter

5. Compliance & Safety

• Zero major compliance violations
• Reduction in workplace incidents (year-on-year)
• Audit compliance score: >= 90%

6. Growth & Strategic Execution

• Contribution to revenue growth across divisions
• Successful implementation of strategic projects (on time & within budget)
• New contracts successfully operationalized

Key Skills & Competencies

• Strong leadership and people management skills
• Financial and commercial acumen
• Excellent problem‑solving and decision‑making ability
• Strong client relationship management
• Knowledge of facilities, cleaning, security, and maintenance operations
• High attention to detail and organizational skills
• Ability to work in a fast‑paced, multi‑entity environment

Qualifications & Experience

• Bachelor’s degree in Business Management, Operations, or related field
• Minimum 5–8 years’ experience in operations management
• Experience managing multiple business units or service lines
• Industry experience in facilities management, security, cleaning, or maintenance preferred