General Manager

Staff Connection - Hospitality Recruitment and Executive Search; Johannesburg; On-site; ZAR 893,000 - 1,004,000; Full time

Job summary

Staff Connection - Hospitality Recruitment and Executive Search seeks a General Manager for luxury hospitality in Gauteng. This senior leader combines commercial acumen with people-centric service to create an environment where guests feel valued and cared for.

The role encompasses overall operation leadership, F&B and housekeeping oversight, budgeting, revenue growth, and talent development across multi-disciplinary teams.

Qualifications

• SA citizen – essential.
• Tertiary qualification in Hospitality Management.
• Strong hospitality background with significant Food & Beverage experience.
• Proven senior management / General Management experience.
• Exceptional guest relations and service delivery skills.
• Warm, approachable, compassionate and emotionally intelligent.
• Strong leadership, communication and people-development abilities.
• Sound commercial and financial acumen, including budgeting and cost control.
• Excellent operational and problem-solving skills.
• Strong knowledge of F&B, housekeeping and hospitality operations.
• Experience managing HODs and multidisciplinary teams.
• Sound understanding of health & safety, hygiene, security and legislative compliance.
• Strong computer literacy and reporting skills.
• Experience with sales, revenue generation and occupancy targets.
• Ability to build positive relationships with guests, families, staff and key stakeholders.

Responsibilities

• Overall leadership and management of the operation.
• Driving exceptional guest experiences and consistently high service standards.
• Overseeing F&B, housekeeping and other operational departments.
• Managing budgets, revenue, costs, productivity and operational controls.
• Driving occupancy, sales and commercial performance.
• Leading, mentoring and developing HODs and wider teams.
• Building a positive, high-performance culture and developing future talent.
• Managing guest and family relationships with professionalism, empathy and discretion.
• Ensuring excellent standards across facilities, maintenance, security, hygiene and safety.
• Monitoring compliance, policies and operational procedures.
• Overseeing wellness, care and resident-focused services.
• Preparing management reports and monitoring overall performance.
• Supporting new developments, operational set-up, recruitment, suppliers and opening processes where required.

Skills

Leadership

Communication

People development

Financial acumen

Operational excellence

Guest relations

F&B knowledge

HOD management

Health & safety

Stakeholder management

Computer literacy

Revenue targets

Education

Hospitality Management degree

Job description

10 Sep 2026 - 10 Oct 2026

Permanent

JHB004663

Hospitality

Gauteng, JHB - Northern Suburbs

R80k CTC per month - R90k CTC per month

GENERAL MANAGER – LUXURY HOSPITALITY

We’re looking for an exceptional hospitality leader who combines strong commercial and operational ability with a genuine passion for people.

This is a senior leadership role for a warm, compassionate and highly personable General Manager who understands that luxury service is about more than standards — it’s about creating an environment where guests feel genuinely valued, respected and cared for.

What We’re Looking For

• SA citizen – essential
• Tertiary qualification in Hospitality Management
• Strong hospitality background with significant Food & Beverage experience
• Proven senior management / General Management experience
• Exceptional guest relations and service delivery skills
• Warm, approachable, compassionate and emotionally intelligent
• Strong leadership, communication and people-development abilities
• Sound commercial and financial acumen, including budgeting and cost control
• Excellent operational and problem-solving skills
• Strong knowledge of F&B, housekeeping and hospitality operations
• Experience managing HODs and multidisciplinary teams
• Sound understanding of health & safety, hygiene, security and legislative compliance
• Strong computer literacy and reporting skills
• Experience with sales, revenue generation and occupancy targets
• Ability to build positive relationships with guests, families, staff and key stakeholders

The role will encompass:

• Overall leadership and management of the operation
• Driving exceptional guest experiences and consistently high service standards
• Overseeing F&B, housekeeping and other operational departments
• Managing budgets, revenue, costs, productivity and operational controls
• Driving occupancy, sales and commercial performance
• Leading, mentoring and developing HODs and wider teams
• Building a positive, high-performance culture and developing future talent
• Managing guest and family relationships with professionalism, empathy and discretion
• Ensuring excellent standards across facilities, maintenance, security, hygiene and safety
• Monitoring compliance, policies and operational procedures
• Overseeing wellness, care and resident-focused services
• Preparing management reports and monitoring overall performance
• Supporting new developments, operational set-up, recruitment, suppliers and opening processes where required

The personality fit is key: We need someone who is naturally warm, caring and approachable, with the emotional intelligence to connect with people at all levels. A polished hospitality professional who leads from the front, handles challenges calmly and genuinely takes pride in delivering an exceptional guest experience.

For More Information Please Contact

Aida Ioannides