General Manager

Network Recruitment; eMalahleni; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

Network Recruitment is seeking an experienced General Manager to lead an operation in eMalahleni, Mpumalanga. The role blends strategy and hands-on leadership to ensure profitability, process discipline and strong governance across finance, operations, HR and IT.

You will drive performance, build a capable team, implement scalable systems and maintain high service levels while navigating regulatory requirements. A true business all-rounder with commercial acumen will thrive in this position.

Qualifications

• 10+ years in General Management or senior operational leadership.
• Broad exposure to finance, operations, HR, IT and team management.
• Experience with CRM platforms and operational systems.
• Strong commercial awareness and financial management.
• Proven ability to lead and motivate diverse teams.
• Analytical and decision-focused with accountability.

Responsibilities

• Oversee daily operations, productivity and profitability.
• Implement company policies, procedures and standards.
• Develop and manage business plans, budgets and financial performance.
• Ensure regulatory compliance and company requirements.
• Lead, motivate and develop multi-functional teams.
• Drive customer satisfaction and service excellence.
• Oversee CRM platforms and business systems.
• Identify efficiency opportunities and improve performance.
• Foster a positive environment attracting and keeping talent.
• Maintain high standards of administration and service delivery.

Skills

Leadership

Strategic planning

Financial management

People management

CRM platforms

Operations management

Team development

Analytical thinking

Decision making

Tools

CRM systems

ERP/IT systems

Job description

A great operation needs a leader who can see the whole picture and knows how to turn potential into performance. Our client in the hospitality and gaming industry is looking for an experienced General Manager to take the reins of its operation in eMalahleni, Mpumalanga.

This is a role for a true business all-rounder who can move seamlessly between finance, operations, HR, technology and people management. You'll be responsible for keeping the operation running efficiently, driving profitability, strengthening processes and building a team that delivers consistently. You'll need commercial sharpness, strong people skills and the confidence to make decisions, challenge the status quo and keep the business moving forward.

Key Responsibilities:

• Oversee daily operations, productivity and profitability
• Implement company policies, procedures and operational standards
• Develop and manage business plans, budgets and financial performance
• Ensure compliance with relevant industry regulations and company requirements
• Lead, motivate and develop teams across multiple functions
• Drive customer satisfaction and service excellence
• Oversee operational processes, CRM platforms and business systems
• Identify opportunities to improve efficiency and overall business performance
• Foster a positive working environment that attracts and retains talent
• Maintain high standards of administration, organisation and service delivery

Job Experience and Skills:

• Qualification open, relevant experience and capability are key
• 10+ years' experience in a similar General Management or senior operational leadership role
• Broad exposure to finance, operations, HR, IT and team management
• Experience working with CRM platforms and operational systems
• Strong commercial awareness and financial management capabilities
• Proven ability to lead, motivate and manage diverse teams
• Analytical, solutions-driven and comfortable making tough decisions
• People-orientated, with the confidence to be assertive when needed
• Strong planning, organisational and administrative skills
• Hands-on leadership style with a focus on accountability and results
• Ability to balance operational performance, customer experience and compliance

The challenge? Keeping every part of the business aligned, every team moving forward and performance on track. If you're a well-rounded leader who can move between strategy and execution, understand the numbers, empower people and take ownership of operational performance, this could be your next opportunity.