FX Client Experience Lead & Growth Partner

Sabenza IT & Recruitment; Paarl; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Sabenza IT & Recruitment is seeking a Client Experience Manager in Paarl, South Africa. You will own client relationships within the FX space, drive business development and ensure a seamless client journey from onboarding to cross-selling opportunities.

You will work with banking partners and internal teams to maintain strong communications, monitor satisfaction and uncover new revenue growth while meeting regulatory requirements and SLAs. The role is office-based in Paarl.

Qualifications

• At least 3 years’ experience in the foreign exchange (FX) sector.
• Background in client relationship management, business development or financial services.
• Proven experience in client retention and revenue generation.

Responsibilities

• Be the go-to person for clients, banking partners and internal teams, keeping communication clear and expectations on track.
• Strengthen existing relationships, monitor client satisfaction and find ways to improve retention and loyalty.
• Bring in new clients, grow your pipeline, develop referral partnerships and spot opportunities to cross-sell relevant products and services.
• Identify gaps in the client journey, solve recurring service challenges and turn feedback into meaningful improvements.
• Ensure client-facing processes are documented, consistently followed and aligned with regulatory requirements, internal policies and partner SLAs.
• Manage client and banking partner negotiations while balancing relationships with commercial objectives.
• Monitor client satisfaction, retention, business development and revenue targets, providing regular updates and insights to management.
• Help internal teams understand client and partner requirements so everyone delivers a high-quality experience.

Skills

Relationship management

Business development

Negotiation

Client services

Sales mindset

Communication

Analytical thinking

Fluent English

Job description

Sabenza IT & Recruitment is seeking a Client Experience Manager in Paarl, South Africa. You will own client relationships within the FX space, drive business development and ensure a seamless client journey from onboarding to cross-selling opportunities.

You will work with banking partners and internal teams to maintain strong communications, monitor satisfaction and uncover new revenue growth while meeting regulatory requirements and SLAs. The role is office-based in Paarl.