Client Experience Leader – FX & Treasury Solutions

RMG Recruitment (Pty) Ltd; Paarl; On-site; ZAR 420,000 - 700,000; Full time

Job summary

RMG Recruitment (Pty) Ltd is seeking a Client Experience Manager for our client, a renowned financial services group based in Paarl, Western Cape. The role focuses on delivering exceptional client experiences across FX services, from money transfer to treasury solutions.

You will lead stakeholder engagement, drive client retention, and improve operational efficiency while ensuring accurate process documentation, reporting, and training.

Qualifications

• Minimum 3 years' experience in the FX sector.
• Industry-related qualifications such as RE5 (Representative) and RE1 (Key Individual).
• Proficiency in English and Afrikaans.

Responsibilities

• Stakeholder Engagement
• Client Retention
• Operational Efficiency
• Process Documentation
• Reporting
• Training & Development
• Negotiations
• Revenue Generation

Skills

Stakeholder Engagement

Client Retention

Operational Efficiency

Process Documentation

Reporting

Training & Development

Negotiations

Revenue Generation

Education

RE5 (Representative)

RE1 (Key Individual)

Job description

RMG Recruitment (Pty) Ltd is seeking a Client Experience Manager for our client, a renowned financial services group based in Paarl, Western Cape. The role focuses on delivering exceptional client experiences across FX services, from money transfer to treasury solutions.

You will lead stakeholder engagement, drive client retention, and improve operational efficiency while ensuring accurate process documentation, reporting, and training.