FX Client Experience Lead for Growth & Partnerships

Conclusion; Paarl; Presencial; ZAR 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Conclusion is seeking a Client Experience Manager to lead the FX client journey and strengthen relationships with clients and banking partners in a dynamic financial services environment.

You will drive client retention, identify revenue opportunities, and collaborate across teams to streamline processes while complying with regulatory requirements. Strong communication, negotiation and analytical skills are essential.

Formación

• Minimum 3 years' experience within the FX sector.
• Fluent in English and Afrikaans.
• Strong negotiation and stakeholder management skills.
• Excellent communication and analytical abilities.
• Experience in business development and revenue growth.

Responsabilidades

• Build and maintain relationships with clients and banking partners.
• Develop strategies to improve client satisfaction and retention.
• Identify cross-selling opportunities and contribute to revenue targets.
• Ensure processes align with policies and regulatory requirements.
• Provide reporting on client experience and opportunities.

Conocimientos

FX client relationships

Client experience management

Stakeholder management

Negotiation

Revenue growth focus

Analytical skills

Bilingual English/Afrikaans

Educación

RE5 (Representative)

RE1 (Key Individual)

Herramientas

CRM systems

Descripción del empleo

Conclusion is seeking a Client Experience Manager to lead the FX client journey and strengthen relationships with clients and banking partners in a dynamic financial services environment.

You will drive client retention, identify revenue opportunities, and collaborate across teams to streamline processes while complying with regulatory requirements. Strong communication, negotiation and analytical skills are essential.