Client Experience Manager

RMG Recruitment (Pty) Ltd

Paarl

On-site

ZAR 420,000 - 700,000

Full time

4 days ago

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Job summary

RMG Recruitment (Pty) Ltd is seeking a Client Experience Manager for our client, a renowned financial services group based in Paarl, Western Cape. The role focuses on delivering exceptional client experiences across FX services, from money transfer to treasury solutions.

You will lead stakeholder engagement, drive client retention, and improve operational efficiency while ensuring accurate process documentation, reporting, and training.

Qualifications

Minimum 3 years' experience in the FX sector.
Industry-related qualifications such as RE5 (Representative) and RE1 (Key Individual).
Proficiency in English and Afrikaans.

Responsibilities

Stakeholder Engagement
Client Retention
Operational Efficiency
Process Documentation
Reporting
Training & Development
Negotiations
Revenue Generation

Skills

Stakeholder Engagement

Client Retention

Operational Efficiency

Process Documentation

Reporting

Training & Development

Negotiations

Revenue Generation

Education

RE5 (Representative)

RE1 (Key Individual)

Job description

Established financial services group headquartered in Paarl, Western Cape, providing specialized money transfer, spending, exchange, and treasury solutions is seeking a Client Experience Manager to join the team!

Responsibilities

Stakeholder Engagement
Client Retention
Operational Efficiency
Process Documentation
Reporting
Training & Development
Negotiations
Revenue Generation

Requirements

Minimum 3 years' experience in the foreign exchange (FX) sector
Industry-related qualifications such as RE5 (Representative) and RE1 (Key Individual)
Proficiency in both English and Afrikaans

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