Frontshop Customer Service & Merchandising Associate

Dis-Chem Pharmacies Limited; Mthatha; On-site; ZAR 85,000 - 140,000; Full time

Job summary

Dis-Chem Mthatha is seeking a Frontshop Assistant (Fixed Term) to uphold merchandising standards while supporting customer service at the point of sale in accordance with Dis-Chem policies and procedures.

The role requires Grade 12 and 0–6 months of retail experience. Advantageous candidates may have 1 year of retail experience or a certificate in Retail Business Management. The position is based in Mthatha and requires working retail hours.

Qualifications

• Grade 12 – Matric or Senior Certificate.
• 0 – 6 Months Retail work experience.

Responsibilities

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
• Ensure the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• All merchandise must be handled carefully to prevent any losses.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy

Job description

Dis-Chem Mthatha is seeking a Frontshop Assistant (Fixed Term) to uphold merchandising standards while supporting customer service at the point of sale in accordance with Dis-Chem policies and procedures.

The role requires Grade 12 and 0–6 months of retail experience. Advantageous candidates may have 1 year of retail experience or a certificate in Retail Business Management. The position is based in Mthatha and requires working retail hours.