Front Office Receptionist

Career Growth Hospitality Recruitment & Training; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Market-related salary

Career development opportunities

Professional and supportive working环境

Job summary

Career Growth Hospitality Recruitment is seeking a professional, energetic Front Office Receptionist to join a leading hospitality property in Cape Town. You will be the first point of contact, delivering a warm, friendly welcome from arrival to departure.

The role focuses on guest check-in/out, handling inquiries, reservations, and payments, ensuring a smooth experience in collaboration with Housekeeping and other teams. A presentable, customer-focused attitude and PMS familiarity are essential.

Qualifications

• Previous Front Office Reception experience in a hotel environment.
• Experience using a hotel Property Management System (PMS).
• Excellent communication and customer service skills.
• Well presented with a friendly and professional attitude.
• Strong organisational and administrative skills.
• Ability to work well under pressure in a busy environment.
• Flexible to work shifts, including weekends and public holidays.

Responsibilities

• Welcome guests and provide a warm, professional check-in and check-out experience.
• Handle guest enquiries, reservations, and telephone calls efficiently.
• Process payments and maintain accurate guest accounts.
• Assist guests with information about the property and local attractions.
• Resolve guest requests and concerns promptly and professionally.
• Liaise with Housekeeping and other departments to ensure a seamless guest experience.
• Maintain high presentation standards at the reception desk.
• Follow company procedures relating to cash handling, security, and guest confidentiality.

Skills

Front desk experience

PMS experience

Customer service

Communication

Organisation

Tools

PMS software

Job description

Career Growth Hospitality Recruitment is seeking a professional, energetic, and guest-focused Front Office Receptionist to join a leading hospitality property in Cape Town.

This is an excellent opportunity to become part of a dynamic Front Office team dedicated to delivering exceptional guest service and creating memorable guest experiences from arrival to departure.

Key Responsibilities

• Welcome guests and provide a warm, professional check-in and check-out experience.
• Handle guest enquiries, reservations, and telephone calls efficiently.
• Process payments and maintain accurate guest accounts.
• Assist guests with information about the property and local attractions.
• Resolve guest requests and concerns promptly and professionally.
• Liaise with Housekeeping and other departments to ensure a seamless guest experience.
• Maintain high presentation standards at the reception desk.
• Follow company procedures relating to cash handling, security, and guest confidentiality.

Requirements

• Previous Front Office Reception experience within a hotel environment.
• Experience using a hotel Property Management System (PMS).
• Excellent communication and customer service skills.
• Well presented with a friendly and professional attitude.
• Strong organisational and administrative skills.
• Ability to work well under pressure in a busy environment.
• Flexible to work shifts, including weekends and public holidays.
• A genuine passion for hospitality and delivering outstanding guest experiences.

What's on Offer

• Market-related salary.
• Opportunity to join a well-established hospitality operation.
• Career development and growth opportunities.
• Professional and supportive working environment.

If you have a passion for hospitality and enjoy making a great first impression, we'd love to hear from you.